This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad area. Didn’t feel safe really. Don’t really blame the hotel it’s more of the location and the type of ppl it attracts
Business response:
We regret that our location was not that appealing to you. We hope the remainder of your visit was enjoyable and that you will choose us again so we can provide you with a more gratifying visit. Sincerely, Hotel Management
Bed bugs story staff and rude and extremely dirtyI would never in my life come here again
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
it was supposed to be a nonsmoking hotel but there were cigarette butts littering the walkways and on the doormat of our room there were three butts on the mat. needless to say the room smelled like an ashtray
Business response:
Thank you for your review. We apologize for the smoke smell you experienced in your room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also asked our housekeeping team to make sure this room receives a deep clean to remove the odor. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
You had to request everything. Nothing is in stock in the "kitchenettes". We checked in and walked into a room with cleaning supplies still in the room and the maid cart still outside. The "bedspread" was out of a 70's movie and so was the bed and furniture. Worst part was that the TV was bolted to the dresser and was really too low for comfortable viewing from the bed. I've stayed at Extended Stay Americas before, but this place shouldn't be on their brand. It is like a Motel 6 with someone else's name slapped on it. Look e... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you for being loyal to our brand. Please visit us back in the future so that we can provide you with a much better experience. ... read more
Decent rooms but horrible staff. Get there at 6:15 pm and they had given away our room. Then tells me we can give you a queen room at a cheaper rate and their cheaper rate was more than the king room. The receptionist was rude and not helpful at all
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
The carpet / room stunk so bad I had to leave open the windows. Roach infested. Went to take a shower found roaches in the shower and on the floor. They were crawling on the lamp shade. I left my luggage in the car and washed my dirty clothing before leaving. Upon checking in asked to make sure there was a coffee pot in the room she processed to put one in a bag with enough coffee, cream and sugar for two days when I was staying three. If Expedia didn’t hold the money for a couple of day for the refund I would have had enoug... read more
Business response:
Thank you for your review. Please accept our apologies for the difficulties you encountered during your stay. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate actions to prevent such incidents from happening again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Reported someone smoking mariuanga in the room next door,nothing done. Almost got in a fight with them. Its like wow,what kind of place is this. No coffee maker...no icr....no cups. The clerk told me it would be a 250.00 doller fine if evidence of smoking.....really!!!!
Business response:
Dear Guest, thank you for choosing to stay with us and for the valued feedback.We aresorry for the inconvenience you experienced due to your neighbour smoking. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Please accept our apologies our team did not do more to ensure the enjoyable environment you deserved. Thank you again for being our guest and we hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.