This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Owen Dr.
- Hotels
- Fayetteville, NC
About this business
Location details
408 Owen Dr., Fayetteville, NC, 28304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smell like marijuana. there is nothing they offered like a coffee maker etc. the breakfast was crap unless you like coffee and mini muffins that’s all there was to eat never again will I stay there!!!
Business response:
We appreciate you being our guest and providing your feedback. We apologize for the odor coming from your suite and that this ruined your stay. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We appreciate your feedback, and we hope to have a second chance to prove ourselves. Sincerely, Hotel Management
This property had roaches and when I told the employees,they seemed nonchalant about it and said they would spray the room.
Business response:
Esh, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Never again Once checked in, get to the room and the door is open. Not sure if some had been in there. The sheets seemed dirty there seemed to be stains on them. There was a bag tied over the fire alarm. There was no remote and walked down the stairs twice to get a working remote. In the morning we went down for coffee greeted the front desk clerk and she didn’t part her lips to say anything to us as we made our coffee. She was rude and had no customer service skills. I took a photo of the comforter
Business response:
Dear Sheila, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Room smelled moldy, hallways were dirty, noisy. Bathtub floor was cracked.
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping team double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by havi... read more
had an odor, tub cracked, not enough shower pressure, no breakfast as advertised.
Business response:
Thank you for your review. We apologize for the odor and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping staff to make sure this room receives a deep clean to remove the smell. We have also asked the appropriate team to fix the problem with the shower. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
It was a non smoking room that made me tear as soon as I walked in. The area looked good from outside, but it is not well kept. There are signs for not smiling everywhere, but people were smoking in the balcony, stairs and the smell permeated everything around.
Business response:
Thank you for the review and for sharing your experience. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Business response:
Aricka, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Owen Dr.
How is Extended Stay America Select Suites - Fayetteville - Owen Dr. rated?
Extended Stay America Select Suites - Fayetteville - Owen Dr. has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America Select Suites - Fayetteville - Owen Dr. open?
Extended Stay America Select Suites - Fayetteville - Owen Dr. is open now. It will close tomorrow at 12:00 a.m.