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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy dirty nasty Worst experience ever. Filthy, dirty, nasty Changed room 3 times to get one that was tolerable at best. Never again
Business response:
Steve, thank you for your feedback. We are sorry for the cleanliness issues you had during your stay and that we were unable to resolve it to your satisfaction. Your comments have been discussed with the concerned teams to ensure oversights such as this do not happen again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
When I walked into my room, a roach crawled down the wall down behind the fridge. There was also a dead roach in one of the drawers. I was asked for a new room or refund. I chose refund and found a new hotel.
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
There are no non-smoking room. Smell so bad. The site said "Non-Smoking room" and I got a non-smoking room, however whole room smelled. I asked a receptionist to change the room, and her answer was "Everyone smokes anyway". I wish I could get money back.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell in your room. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Rest assured that we will reinforce our policies and procedures to ensure a better experience for all our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
No free breakfast I reserves a room there for an on the road driver only to fibd out they have no free breakfast. This is fauls advertisment. They need to take it down.
Business response:
Thank you for your review. We apologize that you were not happy with our complimentary grab-and-go breakfast offerings. Your comments about this will be shared with our Brand Leaders to assist them when determining new selections for future implementation. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
RIP off They tried to charge me for a room change because the first one they gave me smelled like smoke!
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
After I checked in I took a shower,the front desk was banging on my door yelling on the other side accusing me of smoking marijuana,i still had my towel on and opened the door and he argued with me that I was and I kept saying I wasn't .he continued yelling and arguing with me.he was very rude and very unprofessional and he finally walked away with no apology or anything.he was very wrong with his accusations.i will never go back there.he had no right to act that way and it'd of been different if he was right but he wasn't r... read more
Business response:
First of all, please accept our sincerest apologies for the behavior of our associates and for the inconvenience caused, and thank you for informing us of these situations. We can understand your disappointment and are sorry for the inconvenience you experienced. We provide thorough training for all our associates and will redouble our efforts. Counting on your kind generosity to accept our apology, we truly hope you will consider returning to our hotel so that we can provide a much better stay. Sincerely, Hotel Management
This place is simply terrible!
Business response:
John, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Not clean, lacking overall Spilled a bit on the floor and wiped it with a cloth and it was really dirty. Broken lamp, missing options not what an extended stay normally offers. The vending machine only had chips and candy and my fritos were expired! And smelled like they had been along awhile.
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. The cleanliness and the condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the s... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.