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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need some TLC It was a room that needed to be cleaned throughly and repaired. Shower faucet dropped, lever for shower stuck in shower position, drain moldy, toilet leaked at water tube. Corners of room needed cleaning.
Business response:
Kimberly, thank you for posting a review of your stay. We apologize for the maintenance and cleanliness issues you encountered in your room. Please be assured that we have discussedyour feedback with the respective team, and we're working with them to fix the problems you mentioned. We hope you will consider giving us a second chance the next time you are inSpringdale. Sincerely, Hotel Management
The noise level was very loud from outside. Pillows very uncomfortable. Room was ok. Staff friendly.
Business response:
Thank you for the specific feedback about your stay. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the noise you experienced from outside and for not meeting your expectations with the pillows in your room.We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The third floor rooms smell badly. We weren’t the only ones complaining - all they could offer was a can of Febreeze, which mildly mirrored the musty, dank smell. Learned later there was possibly a fire on the third flier a few years ago - so maybe that explains it??? Wouldn’t have stayed there but my original hotel was overbooked and this is what I was stuck with on a busy U of A Family Weekend.
Business response:
Thanks for evaluating your visit at our hotel. We apologize for the odor issue which impacted your stay with us. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I was disappointed in this hotel because our room had roaches in our room. First night we stayed on the third floor and everything was fine great condition clean second night our room was on the first floor and this room is the one that had roaches in it.
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Bugs n the room. Room was dirty.
Business response:
Andrea, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback highlights the area of development, so it is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sinc... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Filthy dirty nasty Worst experience ever. Filthy, dirty, nasty Changed room 3 times to get one that was tolerable at best. Never again
Business response:
Steve, thank you for your feedback. We are sorry for the cleanliness issues you had during your stay and that we were unable to resolve it to your satisfaction. Your comments have been discussed with the concerned teams to ensure oversights such as this do not happen again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
When I walked into my room, a roach crawled down the wall down behind the fridge. There was also a dead roach in one of the drawers. I was asked for a new room or refund. I chose refund and found a new hotel.
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.