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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is more for someone that is looking for a weekly or monthly stay. You have to clean up your room yourself, take out trash into the hallway for maid to pick up, take bath towels to lobby and get them exchange.
Business response:
Jose, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Room was dirty had smelled bad. Did not sleep well as our room smelled really bad and overall was just really dirty. I would not stay there again.
Business response:
Jenny, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
Dirty infested rooms They were dead roaches in the bathroom. If you stay longer than one night they do not clean your room until after 7 days. Floor in the elevators were dirty.
Business response:
Thank you for staying with us. We are sorry for the cleanliness issue and for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Crazy loud next to the freeway! Dirty room. Poor check in experience. Mold on bathroom surfaces. No hair dryer. Car noises all night long as it was next to the freeway. They really need noise dampening.
Business response:
Steve, we're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments with regard to cleanliness issue and check-in have been shared with the appropriate teams to ensure they provide much better experience moving forward. I'm sorry we were not aware of the noise problem as we would have been happy to move you to another suite for a peaceful stay. We appreciate your constructive feedback and hope you’... read more
Nasty $200 a night for a dump. The place was pretty nasty. The 'no smoking' was a joke, it smelled so bad on our floor and I had to wash everything when we got home. Lots of people appeared to live there. Didn't feel safe especially when there was knocking at the doors at 0430 and a lot of profanity coming from rooms.
Business response:
Thank you for being our guest and staying at our hotel. It is good to know you liked our courteous service. However, we are sorry for the inconvenience you experienced during your stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we are already taking steps to ensure oversights such as this do not happen again. I hope you will consider giving us a second chance the next time ... read more
Room was not cleaned properly. Would not stay at this hotel again.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Very loud Traffic Traffic was to close to room and very loud, only to realize that we could not close the windows because they were broken. I reported to the desk and they promised to send me an email offering a free stay. I never heard from them
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Horrible will never stay at another one again Toilet was filthy - diarehha stains and disgusting smell. I stayed with a coworker
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.