This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its easy go somewhere else, unless you want to live here. Staff is lazy and not trained . Bathroom was the worst ever. Clumps of hair. Leaking water ,water stains on floor. Left after first night stayed somewhere else next few days.
Business response:
Gail, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your bathroom and regret the inconvenience it caused. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Daisey, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hotel had bad smell and apparently if you check in room with your wife they need to get copy of her ID to make sure. I have stayed in hundreds of hotels in several countries. This is first time to in counter this. My wife is extremely modest. She will not even where shorts because it’s to revealing in public. I feel that is question to keep hookers out. Then room key not even work. Walked out and went to holiday inn. Much much cleaner, better smelling, key to room even worked. No ID my wife also. Check at midnight time frame... read more
Business response:
James, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your experience. Please be assured we have shared your concerns with the appropriate team members to improve our service going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I normally don't take the time to do Reviews, however this place was bad enough that I want to voice my concerns. Upon arrival, there was hair in our bathroom shower and on the bathroom counter. The entire place smelled of smoke. The walls were paper thin and we could hear everything from other rooms. We couldn't get the door to lock. My husband literally had to lift up on the door while I turned the padlock. This place is sketchy! We arrived late at night and was exhausted...Looking back, we should have cancelled and went e... read more
Business response:
Please accept our sincerest apologies for the disappointing stay you and your husband had and regret the issues you encountered. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward ensuring this is not repeated in the future. Also, your comments about the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast choices. We are grateful for your patience and hope you w... read more
Food and garbage left from previous occupants. Then towels were dingy and mascara stains on washcloth, felt like we came in on someone’s room. Bottom floor next to highway! Right next to highway! Noisy all night long. Not much air circulation.. bed was lumpy, hard. And blanket looked old rundown and very scratchy! Top it off Expedia said breakfast buffet....., no!..... packaged muffins, granola bars and coffe. That was the 3 choices for breakfast. I will never stay at this hotel chain again! Couldn’t wait to get out of there... read more
Business response:
Corrie, thank you for being our guest. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these issues while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Robbed of hotel items Felt like the hotel had been robbed. There was NOTHING. No coffee pot, not one piece of kitchen items. Had to ASK for a coffee pot and dish soap. Floor corners were caked with dirt. Carpet had burn spots all over. “Kitchen chairs” aka computer chairs, were gross from people dropping food. Beds were like sheets of plywood. Will NOT stay here again and will NOT recommend.
Uncomfortable with the front tesk employee the way he talking to us the way he looking at us
Business response:
Thank you for your recent visit and for your feedback. We are sorry for the disappointing stay you had at our hotel. Please accept our sincerest apologies for the issue you experienced from one of our front desk staff members. Your comments have been addressed with the appropriate individual to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The room smelled of animal pee as soon as I walked in. It was very loud all through the night of doors closing.
Business response:
First and foremost, we would like to offer you our apologies for the odor you experienced in your suite. Your concerns will be shared with our housekeeping team to ensure abetter experience going forward. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.