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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made an emergency reservation for my granddaughter who came unexpectedly. Expedia accepted it and booked the room. However the clerk refused to give her the room.
Business response:
We regret the inconvenience your granddaughter had in our hotel. We will look into the problem you mentioned in detail. Thank you for the feedback. Sincerely, Hotel Management
The entire experience was horrible except for the front staff Allen and the day shift lady. I would NEVER. Recommend anyone to stay there. PERIOD
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. However, we are glad you liked our friendly staff. We value your comments and hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
There were no Ice vending machines. The staff only offered us ice trays to freeze the water overnight. We were only staying one night and that strategy did not work. The bedding seemed way too short for our king size bed. There was not enough covers to keep us comfortable during the night.
Business response:
We value you as our guest. We receive many positive comments regarding our fully equipped kitchens with full size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hop... read more
The motel was very dirty. There was bumb hanging out at the front. The room had a leak. The bed still had bodily fluids on the side. Asked for a different room it was dirty too. Askes for redund still have to been notified about that
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Arrived tired at 11pm after long drive. Had reservation. After swiping our credit card she told us they were overbooked. I asked for manager and he said it wasn’t their fault since they usually have cancellations. I insisted (area sold out due to athletic event). He said I could have so-and-so’s room (employee living in bldg? Not sure). Room had old food in fridge and smelled terrible. Not ready. We would have walked if it wasn’t 11:15 pm with town sold out. Smell made it hard to sleep. “Breakfast” is just grabbing a free sn... read more
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. Your remarks will be shared with our team so we can ensure these types of mistakes are not repeated. We are also sorry for the odor you experienced in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Your feedback regarding our grab-and-go breakfast will be shared wi... read more
It claims kitchenette with amenities but pans spatulas, coffee machine event cups not included
Business response:
Melissa, thank you for staying at our hotel. We are sorry as we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Our room smelled moldy and when we were able to move across the hall, a cockroach crawled across the counter. We paid almost $160 after taxes for this room and it felt like we should’ve paid 50. The morning manager on duty was extremely friendly and wonderful to talk to. Grateful for the grab and go breakfast. Wishing it were a little more extensive.
Business response:
We apologize and are disappointed to read our hotel’s facilities did not provide the value you were hoping for. Please accept our sincere apology for the cleanliness issue you encountered in your room. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We appreciate you bringing these issues to our attention. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely... read more
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,321 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.