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Extended Stay America Select Suites - Fayetteville - Springdale
- Hotels
- Springdale, AR
About this business
Location details
5000 Luvene Ave., Springdale, AR, 72762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It claims kitchenette with amenities but pans spatulas, coffee machine event cups not included
Business response:
Melissa, thank you for staying at our hotel. We are sorry as we didn’t explain our kitchenware policy to you upon arrival. Kindly note, to ensure cleanliness, brand standards require us to keep dishware at the front desk. Your feedback will help us communicate such vital information effectively moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Our room smelled moldy and when we were able to move across the hall, a cockroach crawled across the counter. We paid almost $160 after taxes for this room and it felt like we should’ve paid 50. The morning manager on duty was extremely friendly and wonderful to talk to. Grateful for the grab and go breakfast. Wishing it were a little more extensive.
Business response:
We apologize and are disappointed to read our hotel’s facilities did not provide the value you were hoping for. Please accept our sincere apology for the cleanliness issue you encountered in your room. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We appreciate you bringing these issues to our attention. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely... read more
If you are a business travel staying at the hotel to catch a flight. This hotel is not for you.
Business response:
Lynn, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Noisy fan in bathroom, air controls qwerky. hard to locate.
Business response:
Thank you for taking the time to review our hotel. We apologize for the issues you encountered. We conduct ongoing preventive maintenance and, regrettably, we did not get to this in time. We are sorry this ruined your overall stay. We hope we have the chance to make a better impression on a future visit. Thank you again for being our guest. Sincerely, Hotel Management
Too bad Staff was friendly, but did not have much to work with in regarded to the building.Tired property with lots of band-aids instead of paying to up grade.
Business response:
Kelly, thank you for taking the time to review your stay. We are sorry our hotel did not meet your expectations and your visit was not a pleasant one. We value your feedback and will share it with the appropriate team to see where we can make changes. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fayetteville - Springdale
How is Extended Stay America Select Suites - Fayetteville - Springdale rated?
Extended Stay America Select Suites - Fayetteville - Springdale has a 3.3 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Fayetteville - Springdale open?
Extended Stay America Select Suites - Fayetteville - Springdale is open now. It will close tomorrow at 12:00 a.m.