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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating, Lorain. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
They had roach
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Roland. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
There was no desk attendant when I went to check in. I waited half hour they were closed. And she was not wearing a mask and no one in the building was. Its also an extended stay which I didnt know. And lots of nasty people hanging around there. It felt unsafe.
Business response:
Thank you for the review of your stay, Jennifer. We are terribly sorry to hear that you experienced a delay in checking in, along with the reports regarding masks being worn. Regarding the front desk, since we are more of an extended stay we do have limited lobby hours unlike most hotels. We do provide a lobby phone that allows you to dial one of our on-call team members for assistance. We also appreciate you bringing the concern regarding the masks to our attention as the safety and health of all our guests are top priority... read more
Questionable The room itself was very clean, but the other guests were very disturbing. A couple was fighting, the man was walking through the hall. I didn’t feel comfortable leaving my room or coming in from work at night.
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Horrible The girl at the front desk was very friendly and helpful, but the room was dirty, there were hair on the bed from someone else, and sheets were dirty. Terrible! we had to go to Walmart which is like 15 minutes away to get new sheets to be able to sleep on those beds!
Business response:
Oh no! Thank you so much for letting us know, Jean. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Terrible They came and sprayed for pest while we were in the room and it looked nothing like room on the website bed was uncomfortable and the water pressure was terrible I would not stay there again
Business response:
Please accept our sincerest apologies for the issues that you encountered during your time with us, Tamika. Our standard is to do a thorough cleaning before each guest arrives and will make sure that we address this matter with our housekeeping and maintenance team. Again, we apologize for leaving you with his negative impression and wish you all the best in your future travels.
The shower was not working and they did nothing about it. Dirt/sand was coming out of the foset. Bed sheets stained
Business response:
We are terribly sorry to hear that you experienced issues with the plumbing during your time with us. Our staff works at a very high level to address and fix these issues as soon as they are made aware and we can't tell you how disappointing it is to see that this did not happen for you. We can assure you that we will address these concerns with our front desk and maintenance teams to avoid this from happening in the future. Thank you for letting us know how we are coming across and we wish you all the best in your future tr... read more
They do not offer clean
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Lisset. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
The outside is clean. at night a lot of people are smoking cigarette and a strong smell of weed including. When open the room at night night german roaches are all over even in the bathroom. Mattress need to be change it sinks in the middle and make lots of noise.
Business response:
Thank you for your comments. It is so unpleasant to smell smoke odors when those odors are offensive to us. We apologize for this and will use your feedback to help us improve, Josiane. Also, thank you for letting us know of an insect sighting. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate that you let us know how we're coming across.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.