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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a terrible experience with very rude stuff not helpful at all they didn’t even accept to extend our check out till 1 pm as agreed within check in despite hotel was empty and we asked for one room to keep till 1 pm , amenities very poor towels per room very limited and no control even here was a person passed away during one night with lots of police and even you can smell weeds and smoke all over the place really very low class one never to be repeated even they over charged me one night and when they credit back they... read more
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and management teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experie... read more
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Ariana. Thank you for rating our hotel.
Very Poor The area that it is in is safe overall besides petty theft (I live in one of the nearby apartments). However, the hotel is questionable. My mom and sister stayed in this hotel while they were visiting me. The hotel didn't have their room available until 5 pm, 2 hours after check-in was supposed to be available. They initially tried to check in at 3 pm, was rejected, and returned at 5:30 pm. When they got there, police were around the hotel because someone apparently OVERDOSED. They felt the room was relatively clea... read more
Business response:
We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
The room was dirty. There were no amenities, not even soap and shampoo. We waited 15 minutes before someone came to the window to check us in. Overall I would not stay here again.
Business response:
Thank you for your review and comments. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking time to review our hotel, Jean. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Virtually no amenities. No coffee on site except the vending machine in hallway. No shampoo. No blow dryer. Too expensive for the quality of the property
Business response:
Thank you so much for the review of your stay. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We are sorry that you were not made aware of our unique amenity offerings. Since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide at an additional charge. We know that this is not what most guests are used to and apologize for any inconvenience... read more
Business response:
Thank you for your review, Jasmine. We are so sorry that you did not enjoy your time with us. Thank you for your rating so that we can continue to improve.
Great place if you don't want a great night sleep Well in this day of travel with everyone touting their cleaning service this room was at least dirty in need of a good sweeping and a good cleaning anything above the average eye level was covered in dust and even the kitchen area and floor needed a good sweeping at least the bed was sleepable but not comfortable and the pillows were atrocious I would strongly recommend bringing your own
Business response:
Thank you for reviewing your stay, Scott. We hate to see that you did not enjoy the exceptional stay that we intended for you due to the issues with overall cleanliness. Our goal is to create an experience that satisfies all our guests and we are so sorry that this did not happen for you. We will use your feedback to help us make the necessary adjustments in order to improve in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.