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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ce n'est pas un hôtel ! Bon , ce n'est pas un hôtel ! il n'y a pas de service de chambre, pas de nettoyage quotidien , pas de lit, pas de changement des serviettes et pas de ramassage des poubelles. Les serviettes , c'est vous qui les demandez a la réception. en une semaine de séjours , j'ai pu changer qu'une demi fois!! "revenez dans 3/4 d'heure elles sont au lavages " " la machine est cassée etc" et tout ca pour plus de $100 par jour ! c'est extrêmement cher ! A éviter !
Business response:
I'm so sorry our hotel did not meet your expectations, Axel. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Motion sensing light switches in room would turn on all lights when you get up in middle of the night. Very bad idea! Bed size and room size did not match photo sample when booked. Noisy AC unit also. Very little sleep. Overall stay was not satisfactory.
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective. We wish you the very best in your future lodging and travels.
The property is fine my only issues were that the bed was awful and the room could have been cleaned better. For what I paid $180 it was way below that price point. The positives are that it’s in a very good location with access to everything (highways, restaurants, Hard Rock hotel, etc.).
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of cleanliness issues and the discomfort of the bed. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We apologize for any inconvenience that was caused but wish you all the best in your future travels.
Davie....not my favorite. My room was not ready at 3 pm. The elevator was broken. I have a knee that is awaiting surgery. Broken Elevator and 3rd floor was unpleasant surprise that was not listed anywhere on website. No soap or shampoo in the room and the tub faucet would not turn off after I took a shower. When my room was not ready at check in time, I was offered a rest room to change in to attend an event. The rest room had not been cleaned up in some time. I stayed at a WS the night before in SW Miami that was awesome.
Business response:
Thank you for taking the time to provide us with this very detailed feedback regarding your stay. We are so sorry that the elevator was out of service, along with the problems with the bathroom and toiletries. Our staff works hard to address these issues as soon as they are made aware and we apologize that this did not happen for you. We will make sure that we reach out to our maintenance and housekeeping team for proper review and action. Again, we are so sorry that we fell short in delivering you the exceptional stay that ... read more
I arrived for check in and the lady at the front desk took a long time to print my paperwork because she was at the phone. Once it was printed, I noticed it was from another guest. Also, the elevator was broken. The AC in my room didn't work well. Definitely, I don't recommend.
Business response:
Thank you for taking the time to review your stay at our hotel, Joao. We are so sorry for the issues that you experienced with the delay in check-in and for any inconvenience that this may have caused. We also will make sure that we reach out to our maintenance team for the issues that you reported with the AC and the elevator for immediate resolve.Thank you for taking the time to review your stay and we wish you all the best in your future travels.
Elevator out of service, leaks along the hallway, no shampoo in the room, sticky floors inside the room, tv remote control falling apart.
Business response:
Thank you for taking the time to review your stay at our hotel, Fabio We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and maintenance staff to prevent this from happening in the future. Thank you for taking the time to share your experience and ... read more
Nothing it was horrible i left without refund it was so bad i sat on the my body started itching.
Business response:
Thank you so much for being a WoodSpring Suites guest. We are disappointed to read your comments regarding your stay at our hotel, Jack. Please accept our sincerest apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for all our current and ... read more
It doesnt look like in the pics. It look like a $60 Motel instead of a high 4 start hotel where i paid $200 not using a Woodspring again. To spensive for what it was.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time with us and that we failed to exceed your expectations. We wish you all the best in your future travels.
There were dead small bugs on the floor in my room. Holes in the corners of the base boards, with dirt. Bed sheets felt rough or not clean.
Business response:
We are extremely disappointed to read that this was your experience with us. This is not at all the impression that we wanted to leave you with and apologize that you had this problem. Any time there are reports of pests we act immediately and take those reports very seriously. We will make sure that we address this problem promptly and do appreciate you for letting us know. I apologize for the inconvenience that this caused during your stay.
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.