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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property OK but too expensive for this stay
Business response:
Thank you for taking the time to review your stay, Harold. We apologize that we failed to satisfy your expectations during your visit, but we do hope that your future travels are wonderful.
Business response:
Hello Fernando. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Horrible smell I never stayed at a hotel that smelled that bad. They hallways from the entranced to the rooms had different kind of bad smells, I couldn't tell if it was human pee smell or pet pee. Rooms floor were dirty and sticky, also had a smell we have to have the window open and spray every night for the whole stay. Suite are not equipped for long stays. You can't get an extra towel bc they don't have enough. The hotel doesn't really have place to hang out other than your room with uncomfortable chairs. The front desk ... read more
Business response:
Thank you for the review of your stay, Y. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to satisfy your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
We arrived to check in and we were told that they overbooked by 5 rooms. We were mad and said nobody notified us. There comments was they just made the decision to who gets the room. We then had to find another hotel room on New Year’s Eve. We are still waiting to get refunded on the room. Never book with this hotel.
Business response:
Thank you for sharing your comments, Gregory. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
The room I had booked was supposed to be a non smoking room as I have 2 small children and we do not smoke. Upon arrival the entire place smelled like a mix of marijuana and cigarette. Our room was so bad because someone had smoked in it there the stench was terrible the refrigerator was stained yellow and the bathroom counters had cigarette burns all over them. I called the front desk to have them inspect the room and their only response was “I can’t control how the previous tenant treated the room” she showed us a new room... read more
Business response:
We sincerely apologize for the offensive odors that were present during your time with us. We never like to hear such feedback, Cheyenne, but it helps us improve and work towards positive changes that will maximize the guest experience. We will make sure that we work with our housekeeping team to ensure that the proper procedures are being followed in order to prevent this in the future. Thank you for taking the time to share this experience and we do wish you the best in all your future travels.
This review is not only for the culpability of WoodSpring Suites but on Expedia itself. When i booked my trip my criteria was 2 hotel rooms for 3 guests with handicapped services and adjacent rooms as my son was having surgery and my dad needed to be able to take care of him by being next door. My two sons would be in one room with 2 beds and my father next door or connected some how with 1 bed or 2 it didn't matter as much. Also i needed something with a kitchenette as they would be staying for a while. With this criteria W... read more
Business response:
We appreciate your feedback regarding your recent stay at our hotel, Anthony. Please accept our sincerest apologies for the issues that you experienced during your time with us. Our team works extremely hard to pay close attention to detail and we can't apologize enough for the issue that you experienced with your room. We will communicate with the proper channels involved in order to avoid this in the future. We are so sorry for any inconvenience that this caused and hope that your future travels are wonderful ones.
What was unique about our room is that the bathroom was never cleaned and it had urine in the toilet and on the floor. It’s a barracks style/dorm room. Bed is cheap and uncomfortable. Fridge was riddled with rust. For $200 a night I would say it’s a shame they get away with this.
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the cleanliness issues for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future travels
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.