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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolutely disgusting place. The walk to my room on the first floor smelled like feces or a retirement home. The room was extremely lacking with simple chairs, black mold in the shower, and holes in the wall. No glasses or paper cups were provided with the room, rather the front desk tried to sell me a dishware set; I was staying for one night. The bed was a double on a metal frame like a hospital bed. I went to dinner and when I came back to the room and turned the lights on there were hundreds of flying ants in the bathroo... read more
Business response:
Dear Guest, we are truly sorry for your unacceptable experience during your stay. What you described falls far below the standards we strive to maintain, and we deeply regret the condition of the room, the cleanliness issues, and the lack of support during your visit. We understand how frustrating it must have been, especially after a long day of travel, and we sincerely apologize for the discomfort and inconvenience caused. Your concerns have been shared with our team for immediate review and corrective action. While we rec... read more
Check in was 3pm and I did not get my room until after 6pm because my room had not been cleaned and no one even cared to apologized or seemed to care. Apparently only 1 housekeeper works at one time and it shows! Rooms and common area were very dirty and smelly but probably no fault of the housekeeper since she has to go it all. Hotel is very run down and has roaches. Avoid this place!
Business response:
Dear Guest, We sincerely apologize for the delay in your check-in and the overall condition of the room and common areas during your stay. We understand how frustrating it must have been to wait for a room that still didn’t meet cleanliness expectations, and we regret that our team did not provide the attention and courtesy you deserved. Your feedback has been shared with management to address staffing, cleanliness, and maintenance concerns as a priority. While staffing limitations are never an excuse, we are working to impr... read more
I did my online reservation, let the stuff know i will be checking in after midnight, my flight got delayed, and I got there at 3am and there was no receptionist i knocked at the door and called their main numberbuntil 5 am. And finally decided to live. Another guest had an issue with his key and was in the lobby calling and knocking too. My guess is that he had to stay and sleep in the lobby after i left and 5am Never an apology, upsetting and dissapointing. You reserved to have the peace of mind to get there and rest. But ... read more
Business response:
Dear Guest, We sincerely apologize for the experience you had during your recent visit. Arriving late at night after a delayed flight should not have been met with unanswered calls and a locked door, and we deeply regret the frustration and inconvenience this caused. We understand how upsetting it must have been, especially when you had made prior arrangements and expected a smooth check-in. Your feedback has been shared with our team to address staffing coverage and communication issues and ensure this doesn’t happen again.... read more
Disgusting place Room was super dirty, toilet was bad. So many bugs all around. My daughter fell sick and started vomiting
Business response:
Dear Aruna,We are truly sorry to hear about your recent experience and the discomfort it caused you and your daughter. Please accept our sincere apologies for the cleanliness and pest issues you encountered, as well as the condition of the bathroom. This is far from the standard we strive to maintain. Your feedback is being taken seriously and shared with our team to ensure immediate corrective action. Guest health and comfort are of the utmost importance, and we regret that we fell short during your stay. We hope you might ... read more
Estaba sumamente sucio, habian cucarachas , y el baño tenia heces , tuvimos que buscar ptro hotel porque fue una terrible experiencia
Business response:
Dear Guest, We are truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for the cleanliness concerns and the discomfort this caused. This is certainly not the experience we aim to provide, and we are taking immediate steps to address these matters with our team. We understand your frustration and deeply regret the inconvenience. We appreciate your feedback and hope you will consider giving us another chance to have a more enjoyable stay. Sincerely, Hotel Management
Do not waste your money The building smelled like weed. Lot of people hanging out in yhe parkinh lot. Had roaches on the floor and celling had 4 people in my room and thry only gave me 2 towel when asked for 2 was charged 1.75 Per towel. Checked in at 7 pm and checked out ar 2 am do to all the nose and party go on was able to sleep at all
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you had during your stay. It's deeply concerning that your visit was not up to the standards we aim to provide, and we are sorry for the discomfort you faced. The pest control and housekeeping team is addressing the cleanliness of your room. Additionally, we are concerned about the atmosphere in the parking lot and the noise level that disrupted your stay. Please be assured that we will review these and take action to ... read more
This is like a cheap motel. Nothing more.
Business response:
Dear Pierre, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team is always here to assist you. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Roach infested. Smelled just like “skunk” in the halls and there was a man running up and down the hall in his birthday suit. 10 out of 10 DONT RECOMMEND
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we want our guests to have, and we regret any discomfort or inconvenience you face. Your concerns have been noted, and we are addressing them with our team to ensure a safer and more comfortable environment for all guests. We understand how frustrating this must have been, and we appreciate your honest feedback as it helps us improve. While we regret that your stay was not satisfactory, we hope for the opp... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.