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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok
Business response:
Dear Guest, Thank you for taking the time to rate your visit. We are glad your stay was pleasant overall, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management
Room smelled like mold.
Business response:
Dear Guest, We’re very sorry to hear about the discomfort you experienced during your visit. We understand how disappointing it must have been to encounter an unpleasant smell in the room, and we regret the frustration caused. Cleanliness and overall presentation are essential to the environment we aim to provide, and your comments will be reviewed with our housekeeping team to ensure greater attention to overall cleanliness and guests’ comfort. We hope you will consider giving us another opportunity to offer a visit that fe... read more
The rooms are dirty. Was put into a room with dirty sheets and then when moved the next room had roaches.
Business response:
Dear Guest, We’re very sorry to hear how upsetting this situation was for you. Being assigned a room with unclean bedding and then having to move again due to additional cleanliness concerns is unacceptable and falls short of what we aim to provide our guests. This is certainly not the impression we want to leave, and we regret the frustration and discomfort it caused during your visit. Your comments have been shared with the appropriate teams so these matters can be reviewed with greater urgency and care. We hope you will a... read more
I was there since the day after thanksgiving room was never cleaned there was roaches everywhere never again
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that the condition of the room and the lack of servicing during your stay caused frustration and discomfort, as this is not the standard we aim to provide. Consistent cleanliness and routine upkeep are essential, and your comments have been noted for internal review to help reinforce expectations around room readiness and support for longer visits. We regret that this experience did not meet your needs and appreciate you bringing thes... read more
No, it was old, was dirty. Sheets was dirty, bed was uncomfortable and things were falling apart and old. There’s a lil kitchenette and no utensils, no cups or plates, nothing to cook with. Saw a roach and just bad for price paid.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are truly sorry that your stay did not meet expectations and regret the discomfort you experienced. The condition of the bedding and the overall state of the kitchenette are not acceptable, and we understand how this affected your comfort. We have shared these concerns with our team so they can be addressed promptly and thoroughly. We also appreciate your feedback on kitchen supplies. While our team strives to explain amenities clearly at check-in, we regr... read more
The staff are always soo attentive! Every time I visit Fort Myers I stay at that hotel and the staff gets me in and out even down to the staff who so kindly cleans the rooms. I travel with a physical disabled mother and highly active autistic brother and they accommodate our needs. The rooms are clean and comfortable, the hotel is quiet so my brother is never overwhelmed by overbearing noise. I honestly couldn’t ask for a better experience everytime I stay
Never Stayed There
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that circumstances prevented you from experiencing a stay with us, and we understand the frustration this may have caused. While we regret that your plans did not align with your expectations, we take all guest input seriously and continually work to enhance our services and overall experience. Your observations help guide improvements to ensure a welcoming and comfortable environment for future visitors. We sincerely apologize for any inconvenience and ho... read more
Where to start. Main lobby was a dirty hallway, waited 5-7 minutes for her return to walking her dogs, elevator/floors were disgusting, room was outdated/broken drawer/sink w/dead roach, she didn't hesitate to give us a refund. Not a good neighborhood.
Business response:
Dear Beth, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and overall condition you encountered during your stay, as this is not the experience we aim to provide. While we are glad our team was able to promptly address your concerns with a refund, we regret the inconvenience and discomfort you experienced. Your comments regarding the common areas, room condition, and surroundings have been shared with our management team to reinforce the need for improvements. We are actively working t... read more
I would recommend it to anyone
Business response:
Dear Guest, Thank you for recommending Extended Stay America! We’re delighted to hear that you had a positive experience. Your support means a lot to our team, and we look forward to welcoming you back for another comfortable and enjoyable stay whenever your travels bring you to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 598 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.