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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s in a great location, but the pictures don’t add up to what you get…
Business response:
Dear Dominic,Thank you for your feedback. We're glad you enjoyed our location but are sorry to hear that the room didn't meet your expectations. We strive to ensure our photos accurately represent our rooms and will review them to address any discrepancies. Your insights are invaluable for helping us improve, and we hope to have the opportunity to provide you with a better experience in the future. Please feel free to reach out directly if you decide to give us another chance.Sincerely,Hotel Management
Cigarette smell all over the building, rooms, pillows, bed, mold in the walls, broken furniture in the rooms, junkies in the parking lot. It took us 3 minutes to check in and check out. I do not recommend this place at all. Is not safe, if you are traveling with little kids please keep them out of this property.
Business response:
Dear Arelis, Thank you for sharing your feedback. We sincerely regret to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience caused by the cigarette smell, mold, broken furniture, and undesirable elements in the parking lot. Your safety and comfort are our utmost priorities, and we are actively addressing these concerns with our team to ensure a more pleasant environment for our guests. We understand your hesitation, but we assure you we are taking steps to rectify these issues... read more
Banging on people door late night next door woke up to drunk lady knocking on people door. I will not come there anymore.
Business response:
Dear Joseph, We deeply regret the disturbance caused by the disruptive behavior of other guests during your stay. Ensuring a peaceful and comfortable environment for all our guests is of utmost importance to us, and we apologize that this was not upheld during your visit. We assure you that we take such incidents seriously and will address them accordingly. Your feedback is invaluable to us as we continually strive to improve our services. Should you reconsider, we would be grateful for the opportunity to regain your trust a... read more
Terrible property unclean I’m pretty sure has bed bugs homeless hanging out right in the parking lot very unsafe
Business response:
Dear Michelle, We are deeply sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the cleanliness issues and safety concerns you encountered, including the presence of individuals in the parking lot. Ensuring the safety and well-being of our guests is our top priority, and we regret that we fell short in this regard. Your feedback is invaluable to us, and we are committed to addressing these issues promptly to ensure a more pleasant experience for our guests in ... read more
Worst Ever First, I arrived at 10:10pm and the lobby was locked down. Using a phone on the wall and dialing 500, as instructed, I got the reservation, where I waited online about 5 minutes. The person said they would notify the hotel to "come down and get me checked in." While I was waiting another 2 folks arrived. Check in was painless after that, except that the clerk never opened the metal gate at the counter more than an inch, making it difficult to hear her. Once in my room, of the 5 lights, only one worked (the bathroo... read more
Business response:
Dear Francis, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the unavailability of the front desk team during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. Further, we are sorry if the condition of the room was not to your expectations. Your feedback will assist us in enhancing our service and guest experience. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit y... read more
I hate leaving negative reviews, but this place was nappy, stinky, dirty, sketchy, noisy, the furnishings were so run down despite saying the building was “redone in August 2020”. The lady at check in was so sweet which was the only pleasant experience. Upon walking into the elevator I was greeted by the stench of marijuana and the sight of an early 2000’s horror film. The hallways were giving “high school hallways after lunch hour” vibes. My bowels had just been destroyed by the Chipotle eaten earlier that day. I had finish... read more
Business response:
Dear Gavin, Thank you so much for sharing your experience with us. We are deeply sorry for the unacceptable experience you encountered during your stay. Your feedback is alarming, and we sincerely apologize for falling short of your expectations. Rest assured, we are addressing the issues raised with urgency, including cleanliness, maintenance, and noise control measures. Your comments are invaluable to us as we strive to improve our services. Please accept our sincerest apologies for any inconvenience caused. We understand ... read more
Overpriced for one night stay. Building was secure. I didn't see any insects. Very few amenities. Furniture was a step above Wal Mart quality.
Business response:
Dear Ramon, We are glad your overall stay was good. However, we understand that pricing is important, and we want you to know that we strive to be competitive in our area with costs that reflect the quality of service, comfort, and amenities we offer. We're always seeking ways to optimize our pricing while maintaining our high standards, so we thank you for taking the time to leave your valuable feedback! We hope to host you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.