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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was dirty, there was a dog smell and unpleasant animal hair.
Business response:
Dear Maria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The property was dirty. This is the worse place I ever stayed. The Receptionist was very rude. The room, sheets were dirty, slow internet and the tv did not work. I will never stay there again.
Business response:
Dear Fred,We sincerely apologize for the condition of the property and the issues you experienced during your stay. Cleanliness, functioning amenities, and professional service are fundamental expectations, and we regret that these standards were not met. Your feedback will be shared with the team to address these shortcomings and ensure improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
It’s government housing, not a hotel. Shouldn’t be advertised as a hotel. PLEASE STAY AWAY. I don’t know how I landed here, I was being cheap. It’s dirty, stained sheets, smells of cleaning supply and bug killer. Had coach roaches crawling in my room. The fact this is on Expedia is shameful
Business response:
Dear Robert,We are truly sorry to learn about your disappointing experience and the concerns you raised. The issues you mentioned are far from the standard we aim to provide and we understand how frustrating it must have been for you. We take your feedback seriously and will work closely with our team to address these issues to prevent them from affecting future guests. We are also reviewing our listing to ensure that it accurately reflects what we offer. We greatly appreciate your observations and concerns. We hope you will... read more
Worse place ive stayed
Business response:
Dear Christopher,We regret that your stay did not meet your expectations and that your experience was disappointing. Providing a comfortable and pleasant stay is our priority, and we are truly sorry that we fell short. Your feedback is important to us, and we will thoroughly review the aspects of your visit that contributed to your dissatisfaction. Please know that we are committed to making improvements to serve our guests better. We hope to have another opportunity to welcome you back and provide you with a more favorable ... read more
This property is disgusting
Business response:
Dear Andres,We are truly sorry to hear about your negative experience and sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities, and we deeply regret that we fell short in these areas. Your feedback is valuable to us, and we are actively working to address and resolve these concerns to provide a better experience moving forward. We hope you will consider giving us another opportunity to restore your trust in our services.Sincerely,Hotel Management
Una propiedad sin ningún tipo de mantenimiento adecuado ,ni respeto por las areas de descanso . ( ruido , suciedad, olor a cigarro y humedad , paredes y equipo sucios ). En resumen general , pésimo lugar .
Business response:
Dear Carlos,We sincerely apologize for the experience you had during your stay. The issues you encountered with maintenance, cleanliness, and overall comfort are unacceptable, and we understand the frustration this caused. Please be assured that we are addressing these concerns with the utmost priority to ensure our facilities meet the high standards our guests expect. We value your feedback and are committed to making improvements to provide a more pleasant and comfortable experience in the future.Sincerely,Hotel Management
Super dirty Like I had to put my own blanket down over the sheets because I think someone else used the sheets on the bed and the the maid just remade the bed Crusty dirty sheets that smelled used and not clean. Dirty floors Dirty bathroom Dirty ! my socks are filthy from walking around in my room Dirt elevator. No one cleans. This dirt has been piling up for months Don’t stay here
Business response:
Dear Wendy, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 588 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.