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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room accommodations were not met as booked. Hotel was ran down, pictures are very deceiving. No running hot water. Will never stay here again.
Business response:
Thank you for your feedback. We're so sorry to hear that the water pressure was not to your liking during your stay. We work hard to deliver a great experience to guests and we apologize that this was not the case for you. Thank you for letting us know so we can address the issue.
I was overbooked I was called 5 minutes before arriving that I was overbooked The hotel called me and said they don’t care, don’t have room for you
Business response:
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Property appeared nice from the outside. Checked in at 3pm: got into room at 4:30. The room, surprisingly, was "Classic Motel 6" with a kitchen. No amenities. No Kleenex. No bedside lamps; only lighting is from floodlights in the ceiling. No draperies. Flooring is linoleum which had not been cleaned for ages. Only bright spot was the bed. Clean & very comfortable!
Business response:
Thank you for reviewing our hotel. We are pleased to hear that you appreciated our clean rooms - but we are so sorry to hear that the amenities did not match your expectations. As a value-focused hotel that specializes in extended stay, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use (like cookware, more frequent housekeeping, etc.). We would look ... read more
I arrived after four and had to yet wait another hour to check in. The person they only had one housekeeper for twenty rooms!!!
Business response:
Thank you for your review. We are terribly sorry for any delays that you experienced as a result of staffing. We are always looking for ways to improve and will make sure that these concerns are addressed. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Run down play smelled not a very good environment. Woken up several times at night one elevator hard to get my equipment up and down the stairs the elevator was always kept busy
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
The elevator was very dirty as were most common areas. Room was OK but we will never stay here again.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
All the floors were dirty. I don't mean a little lint here or there or some sand because it's Florida, the floors had trash on them from the lobby into the elevator and down the halls. Staff had time to smoke outside so it wasn't because they're too busy. The junkies in the halls and parking lot and banging on the front desk cage didn't help either. I camp in my car more often then I get rooms and I instantly regretted not staying in my car.
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of the floors and that you weren’t able to feel relaxed during your stay. I apologize for the inconvenience and wish you only the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.