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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay guests had dogs and birds that I could hear all night. Front desk gave a room key to a new guest for my room because they didn’t enter my information in their system, and he walked in while I was there. Only good thing was bed was comfortable.
Business response:
Oh no! We hate to see that this happened, and are so sorry for this unfortunate mishap! We will make sure that we address this concern with our front desk team to eliminate this from happening in the future.
Horrible experience....stay away! This hotel was completely full as it had the lowest price in the area. That said....it was filled with families who were on vacation. LOUD FAMILIES! I was across the hall from a family with a baby that never stopped crying...asked to change rooms, but no vacancy in the entire hotel. The shower was pitiful...3 streams of water came out so I had to stand directly in front of the faucet to shower. NEVER AGAIN!!!
Business response:
We apologize that you did not enjoy your stay with us, Willard. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Dirty and gross. Entire places smells like smoke. Bugs everywhere. Staff never at front desk. This needs to be removed from Expedia. I stayed here one night and left early because I was so grossed out and felt unsafe. Angry I spent money on this.
Business response:
Hello Sarah. Thank you for taking the time to provide us with this alarming feedback. We are disappointed by your feedback regarding the cleanliness and pest sighting issues. We can certainly understand why you would be frustrated by this and sincerely apologize that we feel short in delivering an exceptional experience. We will make sure that we review these concerns with our housekeeping team and pest control contractor for immediate resolve. We do hope that your future travels are wonderful ones.
No, No, No! Terrible hotel with no available staff, no housekeeping, zero amenities, dirty and on and on. In terrible disarray and wreaks of smoking throughout. They are cheap and have availability...now I know why. Do yourself a favor and spend a few more bucks on a reputable hotel. Hard to believe this is a Choice Property.
Business response:
Thank you for providing us with such essential feedback that will help us improve, Vince. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Port O Potty’s are Nicer Lobby smelled like a cigarette. Elevator was disgusting and smelled like weed. Room had drywall patching on walls, hair on the sink, soil behind the commode. Absolutely gross.
Business response:
We appreciate your honest feedback and highlighting these concerning issues, Todd. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
Business response:
We appreciate you for taking the time to review your stay with us, Stella. We hate to see that you did not enjoy your time with us, and apologize for any issues you encountered during your stay. We would love another chance to show you a much better experience the next time your travels bring you this way.
Can do better Roaches.- asked for pest control for 2 weeks Poor / No Water pressure AC/Heater intermittent
Business response:
Oh no! We are so disappointed to see that you experienced issues with pest sightings and maintenance problems during your time with us. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you, David. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
The staff was not friendly. Everytime you went to the front desk you had to wait because there was no one there. The rooms were dirty and had roaches. There was no phone or iron in the room. The hotel itself was dirty. For the money i paid it was definitely not worth it will not be staying here again!
Business response:
Thank you for providing us with such essential feedback that will help us improve, Norberto. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Good location to the airport. There was no water pressure either at both sinks or in the shower. There was also no hot water. And when it rained, the window frame filled up with water and made its way to the floor- a lot of water.
Business response:
Hello Ron. Thank you for sharing your experience with us. We are happy to see that you enjoyed our location, but apologize for the issues that you experienced with the water pressure and temperature. We are always looking for ways to increase guest satisfaction and will use your feedback to aid in that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 569 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.