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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived after four and had to yet wait another hour to check in. The person they only had one housekeeper for twenty rooms!!!
Business response:
Thank you for your review. We are terribly sorry for any delays that you experienced as a result of staffing. We are always looking for ways to improve and will make sure that these concerns are addressed. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Run down play smelled not a very good environment. Woken up several times at night one elevator hard to get my equipment up and down the stairs the elevator was always kept busy
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
The elevator was very dirty as were most common areas. Room was OK but we will never stay here again.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
All the floors were dirty. I don't mean a little lint here or there or some sand because it's Florida, the floors had trash on them from the lobby into the elevator and down the halls. Staff had time to smoke outside so it wasn't because they're too busy. The junkies in the halls and parking lot and banging on the front desk cage didn't help either. I camp in my car more often then I get rooms and I instantly regretted not staying in my car.
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of the floors and that you weren’t able to feel relaxed during your stay. I apologize for the inconvenience and wish you only the best in your future travels.
Good location al the food or shopping are closer to the hotel, the staff never having eyes contact she have the gate close only I able to see her finger typing and the PC, nice hotel but they need to be cleaning more, the elevator look like never be cleaned, the room bathroom having hair everywhere, AC unit making soo much noise all the time he start also the AC dripping water inside the unit making noise, the bed you not able to turn around because all the time spring making noise, nice facility but need to be clean up and ... read more
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of the hotel and got a negative impression of our staff. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room and less than the exceptional service you deserved.
Nunca me pude quedar. Le pedí que me reembolsen mi dinero por que encontré el lugar en pésimas condiciones y todavía al día de hoy no tengo el reembolso.
A 3 out of 10 and that’s being generous. The bed was not made and a bottom sheet was not supplied. We had to use the blanket as a top sheet. Towels were not supplied and I had to argue with the desk attendant to get them. The biggest issue by far was that no one, no one wore a mask. I don’t have a problem with the fact that it’s a basic room type hotel, but at least get the basics right. Bed made, bedding properly supplied, towels supplied, and basic health and safety procedures observed. I’d rate your hotel a 3. And that’s ... read more
Business response:
Thank you for providing us with this feedback, Denise. We are terribly sorry that you experienced issues with missing items, and any uneasiness felt due to masks not being worn. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Staff was unavailable for check in and had to be called. The hotel offers monthly rentals and the people at sketchy. Hall ways have a strong odor. Room had stained sheets, tub with red nail polish all over and ac units are in the wall. I traveled frequently and this is my first bad review. Do yourself a favor and definitely book somewhere else.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.