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Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
This is the worst hotel I ever visited. I could not stay due to the room was terrible, creepy and dirty. The staff very unfriendly and rude, specially the front desk. Since I could not stay at this hotel, they promised will process a full refund for me, which they never did. I called the front desk to follow up on my refund and they hang up on me. I called on 06/08 morning time and the front desk person was really rude and with not manners at all. I do not recommend this hotel at all. This hotel is located at Fort Myers and ... read more
Business response:
Thank you for your review. We are pleased to see that you enjoyed the room but apologize for the encounters you had with the staff that left you feeling disappointed. This is an area that we take great pride in and we can't apologize enough that did not satisfy your expectations in this area. Thank you for shining a light on the areas that we can improve upon - and we hope that all your future travels are wonderful ones
I was waiting to move into my new home in Lee County and needed a place to stay for 3 nights. I booked thought expedia! Front desk staff were extremely rude. I wasn't even allowed to stay at this hotel because the so called manager said we were making fun of the staff after asking to split the total due at check in, on 2 different debit cards. A simple question was asked and the manager freaked out on brother and I And we were told to get out. When asked why we can't stay, the manager became even more mad. A copy of my licen... read more
Business response:
Thank you for your review. We can't tell you how saddened we are to see that you experienced issues with customer service. This is an area that we are known for and can't apologize enough that this did not come across. We are so sorry for the negative impression that you were left with and can assure you that this will be addressed with our team at the property for immediate action. We appreciate you allowing us to host you and we wish you all the best in your future travels.
The staff doesn't respond back and are rude
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
Cockroaches. Smelly beds. Broken shower. Dirty blankets. Worst night I’ve ever spent in a hotel.
Business response:
Thank you for your detailed review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
False advertisement Wow Don’t Stay Here!!!! I left shortly after arriving. First the lady checking me in was rude. I should have known, a lot of rules. Not safe, It Smells, it’s filthy, people sitting in hallway, security door propped open with rock, people standing all around properly smoking and drinking…This place is for people that have hit hard times. It is not a hotel!!!!
Business response:
Thank you for your review, Judith. We are disappointed to see the lower rating and would love an opportunity to show you a much better experience.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
None
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 536 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.