This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers
- Hotels
- Fort Myers, FL
About this business
Location details
4395 Colonial Blvd, Fort Myers, FL, 33966, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was not friendly. Everytime you went to the front desk you had to wait because there was no one there. The rooms were dirty and had roaches. There was no phone or iron in the room. The hotel itself was dirty. For the money i paid it was definitely not worth it will not be staying here again!
Business response:
Thank you for providing us with such essential feedback that will help us improve, Norberto. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.
Good location to the airport. There was no water pressure either at both sinks or in the shower. There was also no hot water. And when it rained, the window frame filled up with water and made its way to the floor- a lot of water.
Business response:
Hello Ron. Thank you for sharing your experience with us. We are happy to see that you enjoyed our location, but apologize for the issues that you experienced with the water pressure and temperature. We are always looking for ways to increase guest satisfaction and will use your feedback to aid in that. Thank you for allowing us to host you and we wish you all the best in your future travels.
Worse place ever to stay The room was horrible it was not clean the service was not good at. The sad part there was no one to tell once you check the window is close and you have to call a 800 number which on one answers will not recommend
Business response:
Thank you for your review, Verta. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Very dirty. Bugs, bugs, bugs. When asked for clean towels, was told they only clean and change sheets or towels every 2 weeks. Had to stay as there was no other rooms and needed to be close by as I was purchasing a home in a nearby city. Would never suggest this location to anyone. It was so bad we checked out early and stayed in our vehicle. The water only trickled in our shower. Disgusting. Just a note that a 70 yr old and a 73 yr old, that has a disability stayed here.
Business response:
Thank you for your detailed and candid review, Linda. We can certainly understand your frustration regarding the issue you experienced with pest sightings. We work hard to rid all our properties of pests and can't tell you how disappointed we are to see that this was your encounter. Let me assure you that we will notify our pest control provider of your finding so that we can address it immediately. We apologize for any inconvenience that this caused and hope that your future travels are wonderful ones.
Business response:
Thank you for your rating, Jose. We hate to see that you did not enjoy your time with us. We would love another chance to show you a much better experience the next time your travels bring you this way.
Wait time to check baggage in. Came early to airport and now have to wait an hour to check my luggage in! Ugh
Business response:
Hello Natalie. Thank you for sharing this experience with us. We are disappointed to see that you encountered delays while checking in. We are so sorry for the impact that this had on your time with us and will relay this feedback to our team so that we can improve in this area for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
The place was infested with Roaches, I never stayed
Business response:
Thank you for taking the time to review your stay, James. We can certainly understand the frustration over your stay being disrupted by possible pest sightings, and are terribly sorry for the inconvenience this caused. Your concerns will be forwarded to our pest control contractor for immediate action and resolve. Thank you for bringing these issues to our attention and best wishes in your future travels.
This property is the worst. Filthy, roaches, smoke, pot, drugs, water leaks in rooms. Staff including GM and maintenance don't care at all I had standing water on my floor the whole week from my AC unit. I had no where else to move or I would have. Worst experience ever lot of drug users staying here total dump
Business response:
We appreciate your feedback regarding your recent stay at our hotel. We are disheartened to see that you were left with this negative impression of your stay. We can't apologize enough for the issues you experienced with overall cleanliness, pest sightings, maintenance issues - along with problems with customer service. We can assure you that we value the opinions of our guests and will make sure that we address these concerns with our team for immediate action and resolve. We apologize for any issues that this caused and ho... read more
STARTING WITH THE CHECEKING IT WAS TOO IMPERSONAL THROUGH A METALLIC GRILL AND WE NEVER SEEN THE PERSON WHO WAS RECEIVING US.THE ROOM WAS SO DIRTY, THE ROOM HAD NOT BEEN CLEANED, THE TOILET HAD URINE, THE FLUSH HAD NOT BEEN DONE, SO DIRTY THE TOILET AND THE COCKROACHES WERE WALKING THROUGH THE WALL
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers
How is Extended Stay America Select Suites - Fort Myers rated?
Extended Stay America Select Suites - Fort Myers has a 2.7 star rating with 588 reviews.
When is Extended Stay America Select Suites - Fort Myers open?
Extended Stay America Select Suites - Fort Myers is open now. It will close tomorrow at 12:00 a.m.