Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Dear Guest, We sincerely apologize for the cleanliness concerns you described, particularly regarding the condition of the bathtub. Issues such as this do not reflect the standards we strive to maintain, and we regret that your experience was impacted. Please be assured that your comments have been shared with our housekeeping team. We truly appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a much improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are sorry to learn that your arrival felt unwelcoming and left you with a negative impression, particularly due to the absence of a front desk representative at the time. We regret that this did not provide the level of support you expected upon arrival. Your comments have been shared with the appropriate teams to ensure arrivals are handled with greater clarity and attention. We appreciate you taking the time to share your perspective and hope you will allow us ano... read more

Business response:

Dear Guest, We’re truly sorry to hear about your recent experience and understand how upsetting it must have been to face these challenges. A clean and comfortable accommodation is a fundamental part of the experience we strive to provide, and we regret that we fell short of our standards. Your feedback has been shared with our housekeeping team to ensure greater attention is given to the upkeep of our rooms. We also understand how frustrating it is to make repeated attempts to resolve a matter, only to receive inconsistent ... read more

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay was impacted by the condition of the room, particularly the issues with the electrical outlets and the shower. Ensuring a clean, safe, and well-maintained environment for every guest is a top priority, and your feedback helps us identify areas needing immediate improvement. Please be assured that these concerns have been shared with our team for prompt attention. We appreciate your comments and hope you will give us the opportunity to provi... read more

Business response:

Dear Guest, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back ... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We are very sorry to hear about the condition of the parking area, as a clean environment is essential for a comfortable arrival. We also regret that the flooring and kitchen setup did not meet your expectations. Please note that essential kitchen items are available at the front desk for a nominal fee. We apologize for the inconvenience with the vending machine and for the early‑morning fire alarm, and we regret any disruption it caused. We appreciate your feedback ... read more

Business response:

Dear Guest, We regret to hear that your stay was impacted by cleanliness concerns and the lack of towels. While we are glad clean sheets were provided, we understand how disappointing it must have been not to receive the amenities you expected. Your feedback has been shared with our housekeeping team to ensure these issues are addressed promptly. Thank you for bringing this to our attention, and we apologize for the inconvenience caused. We hope to provide a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts during your stay with us. We understand how important refreshed accommodations and clean linens are to feeling at ease, and we appreciate the opportunity to clarify that, as outlined in our guidelines, housekeeping is provided on a biweekly schedule. That said, comfort remains a priority, and additional cleaning or fresh items can be requested at any time for a modest fee. We regret that your experience so far has not fully met your expectations, and we genuinely want the remai... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations and that the property’s overall condition was disappointing. Cleanliness and comfort are essential to us, and we have shared your comments with our housekeeping and maintenance teams to prevent a similar occurrence. We understand how important first impressions are and regret that we fell short in your case. Everything we do is aimed at providing you with an excellent hotel experience. We would like to ... read more