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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing like the pictures. The place is dirty and it smells horrible
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry that your experience did not meet your expectations and that the property’s overall condition was disappointing. Cleanliness and comfort are essential to us, and we have shared your comments with our housekeeping and maintenance teams to prevent a similar occurrence. We understand how important first impressions are and regret that we fell short in your case. Everything we do is aimed at providing you with an excellent hotel experience. We would like to ... read more
Dirty, smells like mold. I did not feel safe. Daytime staff is rude. Was expecting an no frills hotel as it was a place to land but this was a whole other level of ick.
Business response:
Dear Heidi, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. We are committed to addressing these concerns and ensuring that every guest receives the highest level of service a... read more
Very rude customer service.
Hear kids running up and down room above fir hours. Trash all around parking area. Dirty people smoking at front entrance.
Nothing
Gross hotel and room Room was gross. It stunk. No soaps etc. Very nasty
It was such a horrible experience that when we checked in, we checked out a half hour later
The floor was wet there was a leak and no hygienic products which should be complimentary
Business response:
Dear Roger, We apologize for the condition of your room. That is not the experience we want any guest to have. Your comments have been noted and will be addressed with housekeeping and maintenance to help prevent similar situations in the future. As for the toiletries, we keep hygiene products at the front desk to ensure they are clean, sealed, and ready for each guest upon request. We understand the importance of clear communication and will work with the team to improve how this information is shared during check-in. We ho... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,847 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.