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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia was not truthful in their description of this property. I was suspicious when I got there. Not only did I pay the asking price I had to pay an additional fee of $100 deposit. Won’t return for 5 business days to my credit card. When I got to the room it was a dump. There wasn’t any soap, shampoo or hair dryer to be found. Expedia on their site stated you would get breakfast prior to 9:30. Not true no breakfast. Bottom line is this is the worst hotel I have ever stayed in. STAY AWAY at all cost….
Business response:
Dear Joseph,We’re sorry that your stay did not meet your expectations. The deposit is required to cover incidental charges and is fully refundable following a satisfactory room inspection at checkout. This is outlined on our website to ensure transparency. Additionally, toiletries and other essentials are kept at the front desk to ensure cleanliness, and our team is happy to provide them upon request. We regret any discrepancies in third-party descriptions and appreciate you bringing them to our attention. Your feedback is i... read more
My room had mold in it, bugs all over the room, it was horrific. I asked for a refund and never got it, I had to go see my doctor because I was having issues breathing after staying here
Business response:
Dear Samuel,We sincerely apologize for the unpleasant conditions you experienced during your stay. Providing a clean and comfortable environment is our top priority, and the experience you described does not reflect our standards. Your comfort is important to us, and we take your concerns seriously. Please be assured that we will address this matter internally with our team to ensure your concerns are resolved. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you... read more
Hotel rating un-true. There is no way on earth that this property could have had a satisfactory rating. Rating is false. Bathroom was disgusting. I will never stay ther again.
Business response:
Dear Gary,We are sorry that your stay fell far below your expectations. A clean and well-maintained environment is fundamental, and we regret that we did not meet these standards during your visit. Your feedback is invaluable to us, and we will use your comments to address the cleanliness issues you described with our team to make the necessary improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel... read more
I know is when I called and reserved the room was told that I could check in after midnight got there went to the front desk that they would send somebody down to help me over 45 minutes later somebody got on the phone with belligerent and told that we need to contact Expedia I told him to cancel our reservation they got belligerent what else can I say all I know is I never had a problem with any other hotel checking in late I wanted to stay there four days to 5 days maybe even more well that's all can't do it with totally t... read more
Business response:
Dear Jerry,We regret that your check-in experience did not go as expected. While we do our best to accommodate late arrivals, it’s disappointing that there was a misunderstanding regarding your reservation. We apologize for any frustration caused by the delay in assistance and the time it took for your refund to process. Your feedback is valuable, and we will review how we can improve communication and service in these situations. We do hope you will stay with us another time so we can provide you with a much more satisfying... read more
Terrible I walked in my room bad musty smell staff got under control but on top of that I tossed and turned all night due loud noises all night reported it to staff nothing was resolved couldn’t get a room change so I wouldn’t recommend this room for people who use this location for such as me I had to get up at 5am so I didn’t get no sleep at all
Business response:
Dear Daron,We sincerely apologize for the discomfort you experienced. The unpleasant atmosphere and disruptive noises are certainly not the experience we strive to provide, and we deeply regret that these concerns weren’t addressed during your visit. We understand how important rest is, especially when you have an early start. Your feedback is valuable, and we are addressing these issues with our team to ensure future guests have a more peaceful and pleasant stay. Thank you for bringing this to our attention. We do hope you ... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.