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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was dirty and had roaches in the room. My initial room was not cleaned prior to checking in. Krista did give me a refund for two of the 7 days of my stay. She also moved me to another room which was slightly cleaner. The floors looked as though they have never been mopped. Other than the cleanliness the rooms were acceptable.
Business response:
Dear Curtis,We sincerely apologize for the cleanliness issues you encountered during your stay. We understand how disappointing it can be to find a room that hasn’t been adequately prepared. We are grateful that our team addressed the situation promptly and offered a solution, and we appreciate your understanding as we worked to resolve the issues. Your feedback regarding the floors and cleanliness will be shared with our team to ensure we take the necessary steps to improve our housekeeping processes. We would like the oppo... read more
I woke up around 2am to a roach crawling on my face they need to get that problem solved and the hotel would be ok but I will not be checking in to that one anymore
Business response:
Dear Latoya, Thank you for taking the time to share your feedback. Please accept our apologies for the issue you encountered during your time with us. This is far from the standard of cleanliness and comfort we strive to provide, and we take your concerns very seriously. We are immediately addressing this matter with our pest control provider to ensure that such an issue is resolved and prevented moving forward. Your comfort and well-being are our top priorities, and we regret that this aspect of your stay fell short. Thank ... read more
Spend a few more dollars- go elsewhere. The room was dirty, the smell of febreeze was overwhelming, the vending machines were out of order and the bed sucked.
Business response:
Dear John, Thank you for sharing your feedback about your recent stay. We are sorry that the property's condition and overall experience didn’t meet your expectations. Maintaining a clean, comfortable, and welcoming environment is our top priority, and we take your concerns seriously. Your feedback about the room’s condition and cleanliness is shared with our housekeeping and maintenance teams to ensure improvements are made. Thank you again for your comments, and we wish you safe and pleasant travels.Sincerely,Hotel Managem... read more
Bottom of the barrel The church is in the amount for the dog to stay and then claiming to be pet friendly extra $26 per night. No one formed us of that so we could’ve made plans. They also charge $100 that we’re not sure we’re gonna be able to get back Seem to be so long
Business response:
Dear John, Thank you for sharing your feedback. Although you had a satisfactory stay, we are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Our front desk team is here to assist you, so never hesitate to speak to them. While we review the charges, please c... read more
They would not let my husband check in because he was two minutes late for check in time. And the staff was very rude and the front desk clerk was standing outside, smoking a cigarette refusing to assist him. Then, when I called the hotel, they said he was checked in. I was like no ma’am he is not and they were very rude.
Business response:
Dear Rene, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during check-in. Providing helpful and respectful service is important to us, and it's concerning to hear about this lapse. Your feedback is valuable, as it allows us to address and improve guest experiences. We are committed to ensuring a smoother and more welcoming experience for all guests moving forward.Sincerely,Hotel Management
Took almost an hour to get in a room because the first room wouldn't open for any key. Floor and counter top are filthy. Stench from the heater drove me out of the room. There is a constant clanging from the hallway or bathroom ductwork, not sure.
Business response:
Dear Fred, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let... read more
Si estás pensando en reservar este hotel no lo recomiendo, aparte de lo feo y sucio el check-in solo lo puede hacer hasta cierto horario y de ahí en fuera cierran el hotel y no hay nadie q te atienda
Business response:
Dear Jessica, Thank you for sharing your thoughts about your recent stay. We are sorry to find that we fell short of your expectations in some areas. This is rare happening at our hotel. We are continuously working to improve our facilities to ensure a more comfortable and pleasant experience for our guests. Your feedback is valuable in guiding these improvements. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.