This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bottom of the barrel The church is in the amount for the dog to stay and then claiming to be pet friendly extra $26 per night. No one formed us of that so we could’ve made plans. They also charge $100 that we’re not sure we’re gonna be able to get back Seem to be so long
Business response:
Dear John, Thank you for sharing your feedback. Although you had a satisfactory stay, we are sorry to learn that your experience with us did not meet all your expectations. Providing the best customer service is always our motto. Your comments are taken seriously and shared with the team for improvement as they help us to identify areas where we need to improve, and we are committed to addressing these issues. Our front desk team is here to assist you, so never hesitate to speak to them. While we review the charges, please c... read more
They would not let my husband check in because he was two minutes late for check in time. And the staff was very rude and the front desk clerk was standing outside, smoking a cigarette refusing to assist him. Then, when I called the hotel, they said he was checked in. I was like no ma’am he is not and they were very rude.
Business response:
Dear Rene, Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered during check-in. Providing helpful and respectful service is important to us, and it's concerning to hear about this lapse. Your feedback is valuable, as it allows us to address and improve guest experiences. We are committed to ensuring a smoother and more welcoming experience for all guests moving forward.Sincerely,Hotel Management
Took almost an hour to get in a room because the first room wouldn't open for any key. Floor and counter top are filthy. Stench from the heater drove me out of the room. There is a constant clanging from the hallway or bathroom ductwork, not sure.
Business response:
Dear Fred, Thank you for choosing us for your recent accommodation and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please let... read more
Si estás pensando en reservar este hotel no lo recomiendo, aparte de lo feo y sucio el check-in solo lo puede hacer hasta cierto horario y de ahí en fuera cierran el hotel y no hay nadie q te atienda
Business response:
Dear Jessica, Thank you for sharing your thoughts about your recent stay. We are sorry to find that we fell short of your expectations in some areas. This is rare happening at our hotel. We are continuously working to improve our facilities to ensure a more comfortable and pleasant experience for our guests. Your feedback is valuable in guiding these improvements. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management
The room is decent for the price. The manager at the front is rude and always has an attitude. Random workers just show up at your door expecting to be let in to fix the most random problems. NO NOTICE IS EVER GIVEN!!!!!
Business response:
Dear Brittanie,Thank you for sharing feedback on your recent stay. We sincerely apologize for falling short of your expectations in terms of service. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is unusual, and we will address your comments with our staff and make sure this is not repeated. We'll also review our maintenance protocols to ensure timely communication and respect for personal space. Our guests' comfort and sa... read more
$100 deposit Never got refund from a previous stay when they did not have a room for me.
Business response:
Dear Steve,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Mold all over. AC smelled musty, room was dirty, clumps of dust and dirty tissues under the bed.
Business response:
Dear Kelly, We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we sincerely appreciate your patience and understanding during your time with us. We hope to have the opportunity to welcome you back, as we are dedicated to delivering... read more
STAY AWAY Well, I booked a room And the transaction went through but when I got there because it was 12:15 AM, they said they don’t issue keys past midnight so I couldn’t stay there, but still got charged and lost my discount I will never ever be Booking a room at that slum Rundown drug Haven Hotel
Business response:
Dear Guest,We are sorry to hear about your experience. It sounds incredibly frustrating to be unable to access your room after booking, especially so late at night. It’s disappointing that the hotel didn't inform you about their policy beforehand and still charged you. It might be helpful to reach out to the booking platform to request a refund and share your concerns. Hopefully, this will prevent similar issues for others in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.