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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Arcia,Thank you for your feedback. Providing a clean and comfortable environment is always a priority, and guest experiences are taken seriously. If there were any concerns during your stay, they would have been addressed promptly. Your comments are appreciated, and efforts are continually made to ensure every guest has a pleasant experience.Sincerely,Hotel Management.
drink machine not working some one left food the wete eating outside entrance on ground and was there over three hours. noisy neighbors down hall
Business response:
Dear William,We appreciate your feedback and are glad you had a mostly positive experience. However, we regret that certain aspects affected your stay. A well-maintained environment is important, and we regret that the vending machine was out of order and that cleanliness outside the entrance was not promptly addressed. Additionally, we understand how disruptive noise from other guests can be, and we will continue to monitor these matters to ensure a more comfortable experience. Thank you again for choosing our hotel for you... read more
Thank God we only stayed for one night. It was a terrible night to say the least. First off, when we checked in I asked for extra towels and they told me they were out because the hotel was pretty full. When we got to the room, we found several little gnats flying around and the floor was greasy and you could tell they don’t really clean out the fridge, because it had hair and stains as well. During the night we woke up to feed our baby and we saw a baby roach on the wall that we obviously killed. Where there is baby there i... read more
Business response:
Dear Jennifer,We sincerely apologize that your stay was not a positive one. It’s concerning to know that cleanliness did not meet expectations, and we understand how frustrating it must have been to deal with these issues, especially while caring for a baby. We will ensure that our housekeeping team is made aware of these concerns so improvements can be made. Additionally, towels are kept at the front desk to maintain cleanliness, and we do our best to accommodate all guest requests. Your feedback is valuable, and we will wo... read more
Expedia was not truthful in their description of this property. I was suspicious when I got there. Not only did I pay the asking price I had to pay an additional fee of $100 deposit. Won’t return for 5 business days to my credit card. When I got to the room it was a dump. There wasn’t any soap, shampoo or hair dryer to be found. Expedia on their site stated you would get breakfast prior to 9:30. Not true no breakfast. Bottom line is this is the worst hotel I have ever stayed in. STAY AWAY at all cost….
Business response:
Dear Joseph,We’re sorry that your stay did not meet your expectations. The deposit is required to cover incidental charges and is fully refundable following a satisfactory room inspection at checkout. This is outlined on our website to ensure transparency. Additionally, toiletries and other essentials are kept at the front desk to ensure cleanliness, and our team is happy to provide them upon request. We regret any discrepancies in third-party descriptions and appreciate you bringing them to our attention. Your feedback is i... read more
My room had mold in it, bugs all over the room, it was horrific. I asked for a refund and never got it, I had to go see my doctor because I was having issues breathing after staying here
Business response:
Dear Samuel,We sincerely apologize for the unpleasant conditions you experienced during your stay. Providing a clean and comfortable environment is our top priority, and the experience you described does not reflect our standards. Your comfort is important to us, and we take your concerns seriously. Please be assured that we will address this matter internally with our team to ensure your concerns are resolved. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you... read more
Hotel rating un-true. There is no way on earth that this property could have had a satisfactory rating. Rating is false. Bathroom was disgusting. I will never stay ther again.
Business response:
Dear Gary,We are sorry that your stay fell far below your expectations. A clean and well-maintained environment is fundamental, and we regret that we did not meet these standards during your visit. Your feedback is invaluable to us, and we will use your comments to address the cleanliness issues you described with our team to make the necessary improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel... read more
I know is when I called and reserved the room was told that I could check in after midnight got there went to the front desk that they would send somebody down to help me over 45 minutes later somebody got on the phone with belligerent and told that we need to contact Expedia I told him to cancel our reservation they got belligerent what else can I say all I know is I never had a problem with any other hotel checking in late I wanted to stay there four days to 5 days maybe even more well that's all can't do it with totally t... read more
Business response:
Dear Jerry,We regret that your check-in experience did not go as expected. While we do our best to accommodate late arrivals, it’s disappointing that there was a misunderstanding regarding your reservation. We apologize for any frustration caused by the delay in assistance and the time it took for your refund to process. Your feedback is valuable, and we will review how we can improve communication and service in these situations. We do hope you will stay with us another time so we can provide you with a much more satisfying... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.