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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel rating un-true. There is no way on earth that this property could have had a satisfactory rating. Rating is false. Bathroom was disgusting. I will never stay ther again.
Business response:
Dear Gary,We are sorry that your stay fell far below your expectations. A clean and well-maintained environment is fundamental, and we regret that we did not meet these standards during your visit. Your feedback is invaluable to us, and we will use your comments to address the cleanliness issues you described with our team to make the necessary improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel... read more
I know is when I called and reserved the room was told that I could check in after midnight got there went to the front desk that they would send somebody down to help me over 45 minutes later somebody got on the phone with belligerent and told that we need to contact Expedia I told him to cancel our reservation they got belligerent what else can I say all I know is I never had a problem with any other hotel checking in late I wanted to stay there four days to 5 days maybe even more well that's all can't do it with totally t... read more
Business response:
Dear Jerry,We regret that your check-in experience did not go as expected. While we do our best to accommodate late arrivals, it’s disappointing that there was a misunderstanding regarding your reservation. We apologize for any frustration caused by the delay in assistance and the time it took for your refund to process. Your feedback is valuable, and we will review how we can improve communication and service in these situations. We do hope you will stay with us another time so we can provide you with a much more satisfying... read more
Terrible I walked in my room bad musty smell staff got under control but on top of that I tossed and turned all night due loud noises all night reported it to staff nothing was resolved couldn’t get a room change so I wouldn’t recommend this room for people who use this location for such as me I had to get up at 5am so I didn’t get no sleep at all
Business response:
Dear Daron,We sincerely apologize for the discomfort you experienced. The unpleasant atmosphere and disruptive noises are certainly not the experience we strive to provide, and we deeply regret that these concerns weren’t addressed during your visit. We understand how important rest is, especially when you have an early start. Your feedback is valuable, and we are addressing these issues with our team to ensure future guests have a more peaceful and pleasant stay. Thank you for bringing this to our attention. We do hope you ... read more
Humidity smell and lack of cleanliness
Business response:
Dear Humberto,We regret that your experience did not reflect the high standards we aim to provide. Maintaining a fresh and welcoming atmosphere is very important to us, and your comments highlight areas where we can improve. Rest assured, we are addressing these concerns to enhance the quality of our accommodations. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management
There were spiders in the toilet and the sink had physical dirt around the faucet and the tv didn’t work. I was told by the front desk “I” had to unplug the cables from the back of the tv to reset it, but It never worked.”This is a frequent problem” (I was told) they have. I was told my room was just renovated after the hurricane. It was not renovated, they put lipstick on a pig. There wasn’t any soap or shampoo and the strong smell of pot reeked through out the building. The refrigerator moved like a rocking chair. Would ne... read more
Business response:
Dear Jim,We sincerely apologize for the challenges you faced during your stay. Cleanliness issues, a non-functional TV, and missing essentials fall far below the standards we aim to uphold. We regret the additional discomfort caused by odors and maintenance concerns. Your feedback is invaluable, and we’ll address these issues to ensure better experiences moving forward. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.