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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our rental car was delayed almost 2 hours and when we got to the hotel, it was after 1am and they didn’t let us check in so we had to sleep in our car. There was a phone in the lobby saying to call if after hours- the person who answered said they were sending someone down to check us in and no one came. I called again and they said they don’t do after hours check ins. We didn’t get to even stay in the room.
Business response:
Dear Melissa,We sincerely apologize for the inconvenience you experienced during your recent visit. Arriving late and then being unable to check in must have been incredibly frustrating, especially after such a long day. Our goal is to provide a welcoming experience for all guests, and we regret that we fell short in this instance. We will address this situation with our team to improve communication and after-hours support. Please accept our apologies, and we hope you will give us another chance to provide you with a better... read more
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Dirty
Business response:
Dear Arcia,Thank you for your feedback. Providing a clean and comfortable environment is always a priority, and guest experiences are taken seriously. If there were any concerns during your stay, they would have been addressed promptly. Your comments are appreciated, and efforts are continually made to ensure every guest has a pleasant experience.Sincerely,Hotel Management.
drink machine not working some one left food the wete eating outside entrance on ground and was there over three hours. noisy neighbors down hall
Business response:
Dear William,We appreciate your feedback and are glad you had a mostly positive experience. However, we regret that certain aspects affected your stay. A well-maintained environment is important, and we regret that the vending machine was out of order and that cleanliness outside the entrance was not promptly addressed. Additionally, we understand how disruptive noise from other guests can be, and we will continue to monitor these matters to ensure a more comfortable experience. Thank you again for choosing our hotel for you... read more
Thank God we only stayed for one night. It was a terrible night to say the least. First off, when we checked in I asked for extra towels and they told me they were out because the hotel was pretty full. When we got to the room, we found several little gnats flying around and the floor was greasy and you could tell they don’t really clean out the fridge, because it had hair and stains as well. During the night we woke up to feed our baby and we saw a baby roach on the wall that we obviously killed. Where there is baby there i... read more
Business response:
Dear Jennifer,We sincerely apologize that your stay was not a positive one. It’s concerning to know that cleanliness did not meet expectations, and we understand how frustrating it must have been to deal with these issues, especially while caring for a baby. We will ensure that our housekeeping team is made aware of these concerns so improvements can be made. Additionally, towels are kept at the front desk to maintain cleanliness, and we do our best to accommodate all guest requests. Your feedback is valuable, and we will wo... read more
Expedia was not truthful in their description of this property. I was suspicious when I got there. Not only did I pay the asking price I had to pay an additional fee of $100 deposit. Won’t return for 5 business days to my credit card. When I got to the room it was a dump. There wasn’t any soap, shampoo or hair dryer to be found. Expedia on their site stated you would get breakfast prior to 9:30. Not true no breakfast. Bottom line is this is the worst hotel I have ever stayed in. STAY AWAY at all cost….
Business response:
Dear Joseph,We’re sorry that your stay did not meet your expectations. The deposit is required to cover incidental charges and is fully refundable following a satisfactory room inspection at checkout. This is outlined on our website to ensure transparency. Additionally, toiletries and other essentials are kept at the front desk to ensure cleanliness, and our team is happy to provide them upon request. We regret any discrepancies in third-party descriptions and appreciate you bringing them to our attention. Your feedback is i... read more
My room had mold in it, bugs all over the room, it was horrific. I asked for a refund and never got it, I had to go see my doctor because I was having issues breathing after staying here
Business response:
Dear Samuel,We sincerely apologize for the unpleasant conditions you experienced during your stay. Providing a clean and comfortable environment is our top priority, and the experience you described does not reflect our standards. Your comfort is important to us, and we take your concerns seriously. Please be assured that we will address this matter internally with our team to ensure your concerns are resolved. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.