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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refund I have confirmation code for profile I Booked my room on hotels.com. when I got to the room they clerk said he couldn't find my booking on there site, so he made me pay cash for my room... The next day I go to use my card it tells me that they took the money from my debit account as well the cash I paid for the room... So they doubled charged me
Unsatisfying customer service was very poor and day of check out went out for breakfast car broke down and they got rid of all of our belongings that were left in room
Business response:
I'm so sorry to be hearing about this. Our practice is to safeguard personal belongings for a time so I hope you were able to be reunited with your belongings.
The residents upstairs were very loud all day/night. Didn’t get any rest comfortably. There was a lot of walking and jumping which was heard very easily through the ceiling. They had no kind of consideration of people being underneath them.
Business response:
Oh no! That is disappointing. I'm so sorry you were disturbed by noise during this stay.
Crappy hotel First drove there they was overbooked they sent us 20 miles away to a real crap hotel smelled disgusting the bed mattress was broken stained sheets never again
Business response:
Thank you for your feedback. I’m so sorry a room was not available. That was not the first impression we were aiming for and we’re sorry we disappointed you. We hope to be able to welcome you here next time.
I was in a room that needed mopping. Did not see the cleaning lady with one while seeing her in the hallway. Walked around with socks in the room, will be lucky if the stains come out. Room smelled of mold and had a cold and coughed up mucus, days afterwards. I am feeling better now a week after my stay. God Bless..... 🙏
Business response:
Thanks for your feedback. We are so sorry for your experience with the floors in your room. We will certainly use your feedback to help us improve and we are so glad you had an overall pleasant, comfortable stay with us.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Horse without a saddle Working kitchenette, but no utensils. No one at the front desk, made almost 10 phone calls and an hour later, someone shows up. Police Officer making his rounds in his patrol car told us not to hang outside for too long, that there has been alot of people getting robbed, to get inside the building. Don't Recommend to my worst enemy.
Business response:
Thank you for this feedback. I'm sorry we did not earn your recommendation. About the kitchen utensils, we do not stock rooms to help keep our rates affordable. Many guests prefer to bring their own cookware or purchase what they need locally for the kitchen; we also offer kits (a Simply Cooking Kit and a Simply Dining Kit) for purchase at the Front Desk if that better meets your needs. I'm so sorry this was not what you were expecting and that it did not meet your needs. We would love to welcome you back if you ever have ex... read more
100% Horrible After hours check-in was a nightmare. 30 minute wait, could not find prepaid reservation, out of key cards another 30 minute wait. After waiting, key card did not work another 15 minute wait. No internet due to not being a registered guest because of the reservation issues. TV was not connected to cable or antenna so no TV. Bedding is paper thin and the walls are thinner. I couldn't wait to get out of there. I'm offended I paid for a night if complete misery. No rest whatsoever. 100% Not recommended!
Business response:
I'm so terribly sorry that your experience with us was not more pleasantly memorable. Best wishes in all your future travels and lodging.
I booked queen bed but it was full size or less. The bed condition was horrible bad. The spring and it's condition are so bad. I spent waste money.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. We apologize for the inconvenience this caused you and wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.