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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was horrible, bugs in the room, no one to call for roach spray, front desk closes early and there is a phone in the lobby to call but no one answers. terrible experience. never again.
Business response:
Thank you for sharing your experience regarding your recent stay with us, Claudina. We are so sorry that you experienced so many inconveniences with the pest sightings and reaching the front desk. We assure you that we hold ourselves to a very high standard and are so disappointed that we fell short in so many areas during your time with us. These are issues that we will address directly with the property to ensure these matters are handled more effectively for all our future guests.
Roach!!!!!! It was horrible, cockroaches came from everywhere, from the bathroom, from the beds ........ it looked like a movie
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experiencing and assure you that we will make sure that we improve in this area to create the exceptional experience that all our current and future guests deserve. Thank you fo... read more
I did not feel safe at this hotel at all. There were individuals hanging out in the parking lot all day/night long and the side door was constantly propped open. Our room had the smell of smoke, despite being nonsmoking and the shower had hardly any water pressure. Additionally, the kitchenette had nothing in it. The guy at the front desk was not very helpful.
Business response:
We can't tell you how truly disappointing it is to see that you have had such difficulties during your time with us regarding issues with the odors and shower and not being aware of our unique amenity offerings. We also apologize for the uneasiness that you felt because of the other guests. We know safety is top priority and greatly apologize that you did not feel this way during your stay, Alicia. We also apologize that you were not aware of 'Simple' approach to lodging. We allow our guests to customize their experience and... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
I won’t be back The overall condition of the room,building and grounds were good so I was optimistic..and wrong. Second impression was the back door propped open while folks smoke “hang out” in their vehicles. Smelled weed but hey-at least they’re not smoking in their room....mentioned the door to the clerk...”they” do that all the time. Besides,door is broken. I expressed concern for the security of my truck and trailer if folks hang out in the lot “partying” and the clerk says I don’t have to worry about “them”. Ah-I get i... read more
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel, Chris. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's. We know how important a peaceful and safe environment is and apologize that this was not a part of your stay and that it left you with such a bad impression of our hotel. We strive to provide a high level of customer service and cleanliness and will make sure that we are addressing these issues with the ... read more
Business response:
We are saddened to see that your stay left you with such a bad impression, Suzette. We appreciate you taking the time to rate our hotel so that we can continue to improve for you and all of our future guests.
Business response:
We are so disappointed to see the 2 star rating, Valdas. Our staff works hard to deliver an at home like experience and we apologize that this did not come across to you during your time with us. We look forward to creating changes that will improve the overall experience for all of our future guests.
Terrible This was the only available Hotel for the night, it was very Microtel like, barebones cheap Suite, dad was terrible, TV didn't work, and water pressure in the shower was the worst ever. Next time I would rather sleep in the car!
Business response:
It is extremely disappointing to read about all of the inconveniences that you experienced during your time with us, Ricky. We are so sorry for the issues you experienced with the water pressure and tv and that it took away from you overall experience with us. Our staff works hard to address and correct these issues as soon as they are made aware and we are so sorry that we did not deliver on this during your time with us. We look forward to using your feedback to ensure that we correct these issues for all of our future gue... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.