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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
COCKROACHES & CIGARETTES i brought my parents here because my 17 yr old niece was in the hosoital dying. and the floors were dusgustingly sticky. it was cockroach infested AND tobacco smell came out of the a.c/heater. I WILL AND DO NOT RECOMMEND THIS PLACE.
Business response:
Hello, Shawn. First and foremost, we'd like to send our warm wishes to you and your family regarding your niece. We know in tough times such as this a clean, comfortable and at home like stay is very needed and we can't apologize enough that this was not what you experienced. We are working diligently at this location to address and fix the issues that you mentioned with the insects to create a better experience for all our current and future guests. We also apologize for the offensive odors that were present and the issues ... read more
Confirmed my reservation the day before. Check in the day of and was told they didn’t have two double beds. I had three people...they made me pay for another room! Tried to get refund but no one was EVER around to get it rectified. Very disappointed. Still trying to get it fixed
Business response:
Oh no --- I’m so sorry the proper room was not available upon your arrival. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Please contact the property if your issue is still not resolved.
I think it should be clearly stated that this is more of a transient stay hotel, it is not a vacation style hotel it is built with many strange attributes like massive doors to block off the elevators, cheap vinyl flooring, small beds, cheap plastic uncomfortable furniture, the shower has a very weak stream of water, the full kitchenet with no utensils provides nothing for the overnight guest, it is far off the beaten path and too far from the air port.
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future
Cold and dirty on a business trip Heater in room didn’t work, I was freezing all night. No water pressure, and I mean NO pressure. It trickles out of the shower head, making a shower impossible in my room. Other than that it served its purpose.
Business response:
We're so sorry to hear the heater was not functioning properly during your stay and that you experienced problems with the water pressure, Josh. We work hard to deliver a great experience to guests, and we apologize that this was not the case for you. Thank you for letting us know so we can address the issue.
Not recomended Had to change rooms the first one when i opened the doors and turned the lights on there were lots of cockroaches all over the room very discusting honestly i would not recomened this place not even for a day
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experienced and assure you that we will make sure that we improve in this area to create the exceptional experience that all our current and future guests deserve.
Front desk was horrible, bugs in the room, no one to call for roach spray, front desk closes early and there is a phone in the lobby to call but no one answers. terrible experience. never again.
Business response:
Thank you for sharing your experience regarding your recent stay with us, Claudina. We are so sorry that you experienced so many inconveniences with the pest sightings and reaching the front desk. We assure you that we hold ourselves to a very high standard and are so disappointed that we fell short in so many areas during your time with us. These are issues that we will address directly with the property to ensure these matters are handled more effectively for all our future guests.
Roach!!!!!! It was horrible, cockroaches came from everywhere, from the bathroom, from the beds ........ it looked like a movie
Business response:
Thank you for this valuable feedback regarding your stay with us. We know how great the inconvenience is when your stay is disrupted by so many bug sightings. We are aware of the problem and have been working diligently at that location to correct this issue and rid them of the pests. We can't apologize enough for the negative impression that you are experiencing and assure you that we will make sure that we improve in this area to create the exceptional experience that all our current and future guests deserve. Thank you fo... read more
I did not feel safe at this hotel at all. There were individuals hanging out in the parking lot all day/night long and the side door was constantly propped open. Our room had the smell of smoke, despite being nonsmoking and the shower had hardly any water pressure. Additionally, the kitchenette had nothing in it. The guy at the front desk was not very helpful.
Business response:
We can't tell you how truly disappointing it is to see that you have had such difficulties during your time with us regarding issues with the odors and shower and not being aware of our unique amenity offerings. We also apologize for the uneasiness that you felt because of the other guests. We know safety is top priority and greatly apologize that you did not feel this way during your stay, Alicia. We also apologize that you were not aware of 'Simple' approach to lodging. We allow our guests to customize their experience and... read more
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.