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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY BUGS BIG MISTAKE BOOKING HERE EXPEDIA SHOULD REMOVE THEM
Business response:
We are so sorry for the negative impression you were left with because of the issues with the bugs. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Roach infested hell. Go somewhere else. At first view, it seems like a decent place to stay. Front desk is kind, rooms look clean, but once the lights go out your room gets flooded with German Roaches!. I would not recomend this place to anyone, well.... maybe my enemies. Your better off staying at a Motel6 or a AirBNB. Atleast they make attempts at removing roaches. This place aimply doeant give a f$&k.
Business response:
I'd like to take the time to apologize for the disappointing stay that you experienced because of the insects. We work very hard to ensure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you, Tony.
It was dirty used panties underneath the bed and some kind of adult box product behind the nightstand. And there was no shampoo in the shower to take a shower
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options, Jason. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Room was fine until I saw three roaches. Absolutely disgusting!
Business response:
Thank you for letting us know of an insect sighting. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate hearing from you.
Roaches My first room had roaches. I asked to be put in a different room and still had roaches. So I gave up and sucked it up because I had already paid.
Business response:
Thank you for letting us know of an insect sighting. We take this very seriously and we are so sorry for disappointing you as we handle this situation. We appreciate hearing from you.
Roach hotel Roach crawled under refrig.when I came back from gym.In North Ft Myers which is crime area
Business response:
This is so disappointing to read that your stay was inconvenienced by bug sightings. This was not at all the experience that we had intended for you and are quick to address any reports of pests. We appreciate you bringing this to our attention so that we can make sure that matter is resolved.
The property is great as to location, cleanest, and personnel. The issue was the next door neighbor yelling all night long and every time I called "front desk" the call took very very long to connect because it is transferred to a main line, not directly to the local desk. By the time they let the local desk know it was time for the next call ;-/ Imagine if you had an actual emergency....hard to get in touch with the local desk! Also, NEVER pick a room on the second floor close to the escalators as many many many people use ... read more
Business response:
Hello, thank you so much for taking the time to share your experience staying at our hotel. We deeply apologize that you were disturbed all night by the noises and hate that this impacted your stay. We work very hard to ensure that you are provided with an all around great experience and are sorry that we fell short. We will use your valuable feedback and use it to improve for our future guests.
Roaches and they would do nothing about refunding me the cost of the room
Business response:
This in no way the experience that we intended for you to have and apologize greatly for any inconvenience that this caused. We do take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.