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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We hope you’ll stay with us again for a better experience.
I won’t be back The overall condition of the room,building and grounds were good so I was optimistic..and wrong. Second impression was the back door propped open while folks smoke “hang out” in their vehicles. Smelled weed but hey-at least they’re not smoking in their room....mentioned the door to the clerk...”they” do that all the time. Besides,door is broken. I expressed concern for the security of my truck and trailer if folks hang out in the lot “partying” and the clerk says I don’t have to worry about “them”. Ah-I get i... read more
Business response:
Thank you for this very detailed and candid feedback regarding your recent stay at our hotel, Chris. Seeing feedback like this is incredibly difficult and not the exceptional experience that we intend for any of our guest's. We know how important a peaceful and safe environment is and apologize that this was not a part of your stay and that it left you with such a bad impression of our hotel. We strive to provide a high level of customer service and cleanliness and will make sure that we are addressing these issues with the ... read more
Business response:
We are saddened to see that your stay left you with such a bad impression, Suzette. We appreciate you taking the time to rate our hotel so that we can continue to improve for you and all of our future guests.
Business response:
We are so disappointed to see the 2 star rating, Valdas. Our staff works hard to deliver an at home like experience and we apologize that this did not come across to you during your time with us. We look forward to creating changes that will improve the overall experience for all of our future guests.
Terrible This was the only available Hotel for the night, it was very Microtel like, barebones cheap Suite, dad was terrible, TV didn't work, and water pressure in the shower was the worst ever. Next time I would rather sleep in the car!
Business response:
It is extremely disappointing to read about all of the inconveniences that you experienced during your time with us, Ricky. We are so sorry for the issues you experienced with the water pressure and tv and that it took away from you overall experience with us. Our staff works hard to address and correct these issues as soon as they are made aware and we are so sorry that we did not deliver on this during your time with us. We look forward to using your feedback to ensure that we correct these issues for all of our future gue... read more
STAY AWAY BUGS BIG MISTAKE BOOKING HERE EXPEDIA SHOULD REMOVE THEM
Business response:
We are so sorry for the negative impression you were left with because of the issues with the bugs. We are currently working extremely hard at that location to address and fix the problem. We are sorry for any inconvenience that this caused but appreciate you taking the time to provide us with this feedback.
Roach infested hell. Go somewhere else. At first view, it seems like a decent place to stay. Front desk is kind, rooms look clean, but once the lights go out your room gets flooded with German Roaches!. I would not recomend this place to anyone, well.... maybe my enemies. Your better off staying at a Motel6 or a AirBNB. Atleast they make attempts at removing roaches. This place aimply doeant give a f$&k.
Business response:
I'd like to take the time to apologize for the disappointing stay that you experienced because of the insects. We work very hard to ensure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you, Tony.
It was dirty used panties underneath the bed and some kind of adult box product behind the nightstand. And there was no shampoo in the shower to take a shower
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options, Jason. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.