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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All-around Unacceptable They allowed a gender reveal party to be held in the parking lot that went on until nearly 2:30am with music loud enough to be heard throughout the entire hotel. There was blood on the wall and floor of the elevator. Sink in the room leaked. TV did not work. Recommend you about at all costs
Business response:
Dear Kevin, We're sorry your stay was impacted by such troubling conditions. Guests deserve a peaceful and well-maintained environment, and we regret that we fell short of this standard. We will be addressing this with our team. From cleanliness to functionality, every aspect of your experience should reflect care and professionalism. Thank you for bringing these matters to our attention. We're taking them seriously and working to prevent similar situations in the future. We would like the opportunity to serve you better in ... read more
Very dark room, lumpy overused mattress, elevator out of order at checkout, room entrance door did not lock securely. The good news is that guy who helped me check in on Saturday evening was friendly thorough and clearly a nice guy
Business response:
Dear Guest, We're glad you received a warm welcome and thoughtful service at check-in. That said, we're truly sorry the condition of your room and the inconvenience with the elevator detracted from your overall comfort. We understand the importance of feeling secure and well-rested, and we'll review these concerns to prevent future discomfort. We're grateful for your comments and the chance to improve. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. S... read more
The room stunk like cigarettes
Business response:
Dear Guest,We apologize that the room conditions did not meet your expectations. A fresh and comfortable environment is important to us, and we are working closely with our team to address concerns like these to ensure a better experience for our guests. We appreciate your comments and will use them to continue improving. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Ladies at the front desk were very nice, but that was the only good thing about this hotel. It’s very dirty and smelled heavily of some sort of chemical, thought not sure what. Did not feel comfortable staying there, nor could I breathe well from the smell.
Business response:
Dear Debra,We sincerely apologize for the unpleasant experience you had during your stay. While we’re glad the front desk staff left a positive impression, we understand that cleanliness and air quality are crucial for a comfortable stay. The issues you mentioned are concerning, and we are taking steps to address them with our team to ensure a more comfortable environment for all our guests. Your feedback is invaluable, and we appreciate you bringing it to our attention. We’ll work diligently to improve in these areas. We wo... read more
I booked online . Was not able to get my room until 11pm. i arrived at 1030 pm. The attendant stated she had 30 minutes to come check me in because it was consider after hours. No where on expedia that it stated that after hour check in had to wait. Attendant was rude. parking lot was full of ice . No salt was on the ground.
Business response:
Dear Brandy, We apologize for the inconvenience you experienced during your recent stay at the hotel. We understand that a late check-in can be frustrating, and we regret that our staff did not provide the level of service you expected. We will investigate the incident you mentioned and take appropriate action to ensure such issues do not occur again. Further, we also apologize for the icy parking lot condition. We will take steps to improve our winter weather preparations to ensure the safety of our guests. Thank you for br... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.