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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I do recognize that the industry as a whole has staffing issues, but the hotel didn't seem to be staffed at all from 10pm on. I checked into my room late in the afternoon and immediately left. I didn't realize that there were no towels or blankets (there was one sheet on the bed), until I returned. I couldn't find anyone to assist me, including when I turned in my key at the desk at 8:30am the next morning.
Business response:
Dear Kyle, Please accept our sincere apologies for the disappointing experience. We are sorry our staff were not as responsive and accommodating as they should have been. We appreciate you bringing this to our attention, and we will address this with the concerned individuals to take the necessary measures and prevent future occurrences. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel management
One towel for two people, no guest services after 8pm, Homeless everywhere, including inside the front desk area. Dont put your family at risk
Business response:
Dear Mark, Thank you for choosing us and for sharing your comments. We are sorry to hear about your disappointment with the towel, the attendant at the front desk, and the crowd outside and at the front desk area. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, comfortable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, and we will address t... read more
There was a lot of animals here. Accidentally gave us a room that had someone in it already. There was dogs barking all night and morning. But there wasn’t any soap in our room. Also there was poop in the lobby on the floor. The staff was helpful though when there was the mix up. Not sure if I’d stay here again.
Business response:
Dear Patricia, Thank you for choosing us. We are sorry for the disappointing stay. Providing a clean accommodation is our priority, and we take it seriously. We will discuss your comments with our team to ensure they are addressed adequately. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known.Sincerely,Hotel Management
No one here to check me in at 9:00 pm. Been waiting 25 minutes for them to show up
Business response:
Dear Steven, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved experience.Sincerely,Hotel Management
Extended on disrespecting guest! First of all I complained to the front desk about noise on the second floor and was told they would call to let the guest know they're disruptive to other guest. There were sounds of running back and forth, stomping, banging and continuous bumping from 5pm to 3 am tried to call the office and walk upfront and it was closed. A total lack of respect for others, I was so disgusted at checkout I just took the cards upfront and left. I will NEVER stay here again!
Business response:
Dear Anjanette, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand no guests want to have the discomfort of being disturbed by noises. Unfortunately, sometimes we have guests who did not adhere to follow and respect the space of another guest. We apologize for the matter and also the unavailability of our staff at the time you need. We will address this with our staff and reiterate the importance of impeccable customer service and attention to de... read more
Didn’t even stay at the property nobody came to the phone when I came to check in I was coming out of town so overall it was a bad experience and I still paid for it
Business response:
Dear Alisha, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail.We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Managemen... read more
Staff was nice but room was not, no phone and to switch rooms cause no heat and beds uncomfortable
Business response:
Dear Tonya, Thank you for your recent visit and review. We are glad our service met your expectations. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed that we were not successful in providing this for you and regret your concerns with the room. We will share your feedback with the team for improvement and are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.