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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is lazy. The
Business response:
Dear Jonathan, Thank you for taking the time to share feedback about your recent stay. In light of the issues you faced, we are deeply sorry and extend our apologies for the frustrations you encountered while with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hotel Management
Drain was clogged no one would come un clog, no towels in room no one would bring them up.
Business response:
Dear Adam, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the drain and the lack of towels in your room. It is disappointing that our team did not respond to your needs in a timely manner, and we will address this with the staff to ensure such issues are resolved promptly in the future. Your comfort is important to us, and we hope for the chance to provide you with a better experience moving forward.Sincerely,Hotel Management
The room smelled like cigarettes even though it was suppose to be smoke free. It has a kitchenette but absolutely nothing in it. When I asked for a spoon they acted like that was a ridiculous request.
Business response:
Dear Jayme,Thank you for being a valued guest and for posting your comments. We are happy to hear you enjoyed your time with us; however, we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front ... read more
Lots of flies in the room in window seal loud noises fire alarms going off at 2am. Shady characters hanging around
Business response:
Dear Dantonyo,We deeply apologize for the inconvenience you experienced during your stay. The issues you mentioned, such as the flies, loud noises, and the fire alarm disturbance, are far from our standard of service. We understand how these disruptions can affect your comfort, and we're already addressing them to ensure they don't happen again. We work very closely with the local police so that our guests and stafff are safe always. Your feedback is invaluable, and we hope you'll give us another chance to offer you a much i... read more
I’ll sleep in my car next time. I arrived and there was no front desk, I finally called the hotel number and someone came down to check me in and they were very unfriendly like I was interrupting something else. They were doing more important.. The room was filthy. The fridge was nasty. I had to get wipes and wipe everything down and if you look at the pictures, you will see one of the wipes I use just to wipe the table. The last straw was the fire alarm going off in the middle of the night around 2 AM for almost an hour. As... read more
Business response:
Dear Simone, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincere... read more
The entire building smells of Marijuana. Bums are hanging around outside. Felt unsafe.
Business response:
Dear Cassandra, We want every guest to have a comfortable stay, so we are genuinely sorry that we fell short of making that happen for you. Our hotel reviews and addresses these situations very carefully, and it is very concerning to read your comments as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we genuinely regret this was your experience. We understand your frustration and are grateful for your patience. Thank you again for your feedback; we wish you all the best.Si... read more
Dogs barking in the next room at 3am was just peachy
Business response:
Dear jeff, We apologize for the disturbance caused by the noise from neighboring rooms. Your comfort is important to us, and we regret any inconvenience you experienced. We understand how disruptive this must have been, and we're addressing the issue with our team to prevent such occurrences in the future. Your feedback is invaluable as we strive to provide a peaceful environment for all our guests. If you encounter any further disturbances, please don't hesitate to reach out to our front desk for assistance. Thank you for b... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.