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Extended Stay America Select Suites - Grand Rapids - Wyoming
- Hotels
- Wyoming, MI
About this business
Location details
4500 Clyde Park Avenue, Wyoming, MI, 49509, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty. It smelled, the window was broken, the tv didn’t work and the bathroom was dirty. The tub and sink weren’t clean. I refused to stay in the room. When I brought it to the attention of the desk clerk, he said that he could offer me a refund or a broom. Needless to say, I took the refund. Wouldn’t ever recommend staying here to anyone.
Business response:
Dear London, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Please be assured that your concerns have been shared with our team, and remedial steps within our housekeeping team are underway to ensure our future gue... read more
I guess I shouldn’t complain because I paid $73.00 on short notice for the room, but the floors had not been cleaned/swept there was visible dirt on the entire floor and neither had the toilet or sink been cleaned. There was red stuff smeared in the sink and stuff left on the toilet. I went to the neighboring gas station to use the restroom. I’m only sleeping here for a night so I’m settling but I don’t know if I’d return until the “housekeeping needed” sign disappears. Also had a random woman knock on my door asking for som... read more
Business response:
Dear Felicia, Thank you for providing us with feedback about your recent stay at our hotel. All our guests deserve a clean and well-maintained property that feels like a home away from home during their travels. We sincerely apologize for falling short of meeting your expectations in this regard. Our ultimate aim is to provide excellent service and meticulous attention to detail in all areas of our hotel. Please rest assured that we take your concerns very seriously and will address them promptly with the relevant team membe... read more
Don't bring your kids The lobby smelled like poop. The front desk agent was wearing a wrinkly outfit that looked like a little girls Brownie outfit. Poor guy. Most of the rooms were occupied with homeless people living out of the rooms. Lots of crazy stuff in the parking lot that was illegal... I would never take a child there.
Business response:
Dear Catherine, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback and hope to have the opport... read more
Room very dirty was not clean and very loud
Business response:
Dear Steven, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously, and we will address this issue with our housekeeping staff. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management
The front desk closing at 8 is not very convenient. Card coder was broken so someone had to let me in my room. No shampoo but a note saying you could call the front desk and the front desk is closed. I called and bo one answered. The room was ok but reminded me more of a hospital room than a hotel room.
Business response:
Dear Julie, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
Unclean room did not stay in hotel unsafe.
Business response:
Dear Robert, Thank you for sharing your review about your visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh for all our guests. However, we regret not meeting your expectations with a clean room. The team is already at work to re-look the missed areas. Safety and security are always our top priority. Our front desk team is available to help you always. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Walked around the room after my shower. When I went to put my shoes on, my feet were black. That’s how dirty the floors were. Kids banging on the walls until after 1 a.m. No recommendations to go there.
Business response:
Dear Lindsey, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read that during your stay, you had several issues with cleanliness and outside noise, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We understand the importance of providing our guests with a peaceful, clean, and comfortable environment, and we regret fal... read more
Frequently asked questions about Extended Stay America Select Suites - Grand Rapids - Wyoming
How is Extended Stay America Select Suites - Grand Rapids - Wyoming rated?
Extended Stay America Select Suites - Grand Rapids - Wyoming has a 3.4 star rating with 1,162 reviews.
When is Extended Stay America Select Suites - Grand Rapids - Wyoming open?
Extended Stay America Select Suites - Grand Rapids - Wyoming is open now. It will close tomorrow at 12:00 a.m.