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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Close to a lot of amenities. Clean rooms, bathroom fan not working, limited breakfast(packed muffins and tea, coffee, etc).
Business response:
Thank you for your visit. Although you liked our convenient location, we would like to offer our sincere apologies for not living up to your expectations. We will be sure to share your concerns with our maintenance and breakfast teams in an effort to improve our performance. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
A bad hotel The room very dirty. full of ants. Very terrible. I would not come again.
Business response:
Ken, it is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Night at Hotel Hell! First of all, I room was on the 3rd floor, and there is no elevator. Just imagine carrying luggage up three flights of stairs. Once I got to my room, my key did not work . When I called the front desk The clerk told me that she could not leave the station so I had to walk back down three flights of stairs with my luggage to get another key. Once I arrived back to my and entered it, went to the bathroom. Low and behold, there was a roach walking around the toilet. Of course, now I'm concerned about bed bu... read more
Business response:
Anthony, thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
清潔和舒適度不高 房間整體清潔度不高，冷氣在床旁邊，一直被冷風吹，很難入睡
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope to have another opportunity in the future so that we can provide you with an improved visit. Sincerely, General Manager
A bad hotel The rooms are dirty. And full of ants. Very terrible. This is the worst hotel I have even lived. But the staff are very nice.
Business response:
Thank you for reviewing your experience during your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention, and we hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
Other guests were loud and frequented outdoor areas late.
Business response:
We apologize for the disturbances from other guests during the night and the inconvenience you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Should this happen again in your future travels, please don't hesitate to contact the front desk to ask for assistance. We hope you will allow us another opportunity to show you our excellent hospitality. Sincerely, General Manager
Disappointing stay Very disappointing stay.... I will not recommend this hotel to anyone... It was very marginally clean, not at all comfortable and very loud.... As retired law enforcement, I recognize unsavory characters and it was loaded with them... In fact, the police were at the hotel on at least two occasions... It is definitely NOT for families or couples, it's more suited for the construction workers who were there, staying in the area long term and the undesirable element who seemed to have rented rooms to party...... read more
Business response:
Bob, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your feedback as this helps us to improve the experience for future guests. We hope you will c... read more
Very disgusted and unhappy guest The carpet was filthy. Remote control was broken. Fridge rocked back & forth. Electrical outlet over desk area didn't work, therefore lights over this area didn't work . Microwave would run for one minute then shut off . Outlet behind the bed for lamp on bedside table had a short. When you laid down in the bed, the light went off. VERY HAZZARDOUS. We had to unplug the bedside lamp. Only lights we had were the tiny kitchenette light, and bathroom. No clean towels brought to room for our 2nd. d... read more
Business response:
Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require u... read more
Housekeepers Housekeepers really need to focus on their jobs. The first room was a total mess like someone was living there. The second room had mold in the freezer and the kitchen floor was dirty.
Business response:
Tammi, we apologize for the cleanliness issues you encountered during your stay and for failing to solve this in a manner that would have given you a better opinion of us. We have shared you feedback with our housekeeping department and will use this a training tool to improve our service delivery moving forward. We hope to have the opportunity to make a much better impression on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,652 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.