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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was trash all over the property, including cat food cans stacked up outside a room just 3 doors from the lobby, I had to switch rooms because my first room was marked nonsmoking but someone had put a cigarette butt canister directly in front of the AC unit so the whole room stank of cigarettes, the sheets were very rough, the walls were so thin I kept being woken up all night long by voices, doors slamming, loud cars, etc., even as a heavy sleeper.
Nothing to write home about Never again
Stay away. Just awful Dirty towels. Room smelled. Stay away.
Horrible! I had urine soaked and bloody sheets!
Bad No ashtray iron or ironing board. asked for a wake up call since alarm clock didn't work. No one called and I woke up late.
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not properly stocked. To prevent this from happening again, my team is stepping up our inspection process. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
It was terrible. The sheets were stained and had to had to ask them to bring new ones. The room smelled of cigarettes. I didn't even know smoking is still allowed inside of hotel rooms. The walls are paper thin and you can hear everything. I mean every-thing! From the drawers closing in the other room, to people going at, to people walking up and down the hall, and there was a group of people staying two rooms down blasting music at all hours. When management was contacted very little was done to resolve the situation. I thi... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay due to several isolated issues. Your comments were reviewed by the staff, and we will address each issue noted to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next tim... read more
Disappointed - Things missing: hair drier shampoo & conditioner coffee pot They did have coffee in the lobby.
I never stayed there - have i been charged fully for reservation ?? Yes) because hotel,com has a great policy- you can be fully charged without staying in hotel (( very bed experience with hotel,com
Business response:
Thank you for your review of your stay. I am sorry to hear that your booking experience was not acceptable. Your feedback is very important to us, so thank you for sharing. We do hope that you choose to stay with us again so we can have the opportunity to provide you with a better experience.
Unhappy stay When arriving at the room, I was shocked with the strong smell of smoke, I was un-aware it was a smoking room that was booked. There was two families either side of my room who where extremely noisy and I was very concerned as there was lots of shouting also. Most night the noise contained until after 11pm. I requested a coffee machine (as per there offerings for kitchen equipment) they couldn't deliver one as all the jugs had been broken and only on my last day they managed to get one.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room smelled of smoke. Your comments were reviewed by our staff, and we are taking corrective action to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. I would be happy to speak with you further. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,652 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.