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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog house would be better... Room was musty and mildew, was supposedly non-smoking but smelled like cigar fat cats in a pool hall, no tv due to weather disk was off line most of night.. not worth the hard earned money I paid for a night, will never do it again!!!
Business response:
Jonathan - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room smelled like mold and mildew. To ensure that a situation like yours doesn't happen again, my team is ensuring that each room is deep cleaned. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
do not stay here if you need quiet there was never anyone in the office for help. Everyday, I awoke to my neighbors alarm radio going off and playing loudly for hours. The office would never do anything about it. I wanted dishes and I had to go to them to get them. The office staff was sparse, unavailable and not helpful. The room was not that clean. I would never stay there again.
stinky smokey room Reserved a non smoking room but when I got there only smoking rooms where available
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that we did not have your room type that you requested. To ensure that a situation like yours doesn't happen again, I will be reviewing our check-in procedures with our front desk staff as well as making sure that we try to accommodate each guest request. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Really ?? Room was burning hot when I arrived. TV channel selection was limited. Included breakfast was skimpy. Toiletries were cheap.
Never again We reserved a non-smoking room and when we got there all you could smell was smoke. My brother checked in before me and mentioned the smell. The front desk told him it was a non- smoking room and shouldn't smell of smoke, but offered nothing to help. I arrived late and the office was closed so the next day I went and complained about it and it was suggested to me that I find a local smoke shop and purchase a spray called "smoke away" and that should clear it up. I didn't ask to move rooms because I was traveling ... read more
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that your room had a smoke odor and that our staff did not meet your expectations. To make sure this doesn't happen again, I am checking all rooms before guest arrivals as well as coaching our front desk staff on the importance of providing professional customer service. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and C... read more
Not pleased with room condition When i arrived at the room it didnt have a plate in the microwave i reported it to the front desk and they said that they would put one in my room i never received the plate for the microwave. There were ashes on the chairs in the room (which i reserved a non-smoking room) and there was sheetrock dust on the floor by the air conditoner. The towels were dingy and had stains on them like they had not been washed properly.I would not stay at this Extended stay every agian.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness issues you experienced in your room. I met with the staff, and we will check each room before guest arrivals to ensure that your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Ugh why me When I arrived and reicved my keys, went to the room, the none smoking room reeked of smoke, yes they promptly changed my room, but gave me the excuse that when other people smoked next door it seeped into the room, that none smoking room people had been in there before and it smelled awful. Advised them that the stopper in the bathroom would not hold the water she gave me an extra wash clothe to stop the tub up. Just not pleased with much about this stay...........
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room had smoke odors upon check-in and that your stay overall was not what you expected. Your comments were reviewed by the staff, and we will be thoroughly cleaning and inspecting rooms before guest arrivals to make sure your experience is not repeated. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Not good Go kart track right next store that ran until 3:30am !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you experienced noise issues during your stay. To ensure that a situation like yours doesn't happen again, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Shopworn & weary Rejected first room - arrived to find entry door ajar, fridge door open, stale, unpleasant cooking odors lingering (stove fans not exhausted to exterior but filter based). Tired, worn decor & finishes. No wall mounted hair dryer. Paper thin walls allow TV & occupants' sounds/voices to transfer to adjacent rooms. No exhaust fan in bathroom to remove humidity. Insufficient air circulation. Uncomfortable bed. Complimentary breakfast Spartan. Noisy go-cart track next door. Leaving was a relief!
Business response:
The staff and I read your comments about your stay with us. I sincerely apologize that your stay did not meet your expectations and that there were cleanliness issues in your room. To uphold our company's high standards, we will work ensure each guest has a clean and comfortable stay moving forward. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,652 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.