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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will not return Not a place I would stay again. Floors in room were dirty (walked around in white socks and they were filthy in a few hours). Furnishings were old, lampshades had charred marks in them. Staff was nice and friendly. But hotel needs a complete gut and remodel. (It was my husband who stayed at this hotel and this is his review.)
Business response:
Your review for our hotel was recently brought to my attention. I am sorry to hear that our hotel did not meet your standards. As this hotel’s manager, I can assure you that I have started to shampoo our carpets to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Below average. Booked 4 rooms at this hotel for church youth group. Non-smoking rooms smelled like smoke. Breakfast was a disappointment: muffins, energy bars and fruit and only had coffee to drink. Location was decent.
Terrible Room smelled like an ash tray, a very dirty ashtray!
Don't stay here! One of their employees stole a very expensive piece of jewelry and hasnt been resolved. First time in 40 years of travel that I have something taken!
Business response:
The feedback provided in your review is much appreciated. I was disheartened to read that your things were left. Please accept our apologies. To prevent this from happening again, our staff is ensuring that all lost and found is handled properly. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Our Unpleasant Stay The room was fine until I found bugs in the bed, on the floor in the bathroom, and we killed a roach near the fridge. We stayed for 3 days and we did not get any cleaning service for our room the entire time. Usually a hotel will come in and change the sheets and bring new towels, but they did not. I feel like this should have been a $50/night hotel. I was not happy with how much we paid to stay in a hotel like this.
Very thin walls! Thinnest walls ever! I could hear people making loud and innapropiate noises throughtout the day and night.
Business response:
Carol - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the noise was unbearable. To make sure this doesn't happen again, I am ensuring that we put our guests in rooms that are not as loud and that we are managing the noise level more efficiently. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Blood stains on comforter One of the most disgusting rooms that I have stayed in.
Bad Nights Too bad third floor no elevator. No ice machine make it yourself no coffee maker had to go get won. Was not told about coffee in lobby so first morning had none wrong room then wrong key twice so I skipped the gymn those stairs are great exercise. Looked like blood stains or something on stairs will never stay there again.
"We're calling the cops?" We Asked for more time to check out, only thirty minutes but somehow the cleaning crew didn't get the memo and threatened to call the police if we didn't leave which was very unprofessional so we told the manager about it and we received two free nights and we called hotels.com to be reimbursed our money. The manager agreed that the cleaning lady was very unprofessional. Other than that it was a good stay.
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,652 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.