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Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets had urine stains, the pullout sleeper appeared to have bedbugs and urine stains hallways were breaking of cigarette smoke, Inwill never stay here again
Business response:
Dear Aundrae, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Room was huge . No problems at all my truck was in the shop so had to go somewhere. Loved it
We had a room on the top floor of the hotel (which has no elevator). Our room was a reasonable size. The hotel is slightly sprawling. Depending on which block you are in access to breakfast or the beach may be different. Breakfast is served in a smallish room on the ground floor at the back of the hotel. Beach access is very simple, the hotel has access directly at the rear of the hotel to the beach. It is possible to walk to several food outlets within about 15 minutes of the hotel. Many years ago we decided we no longer ne... read more
Business response:
Dear Ian, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deser... read more
A large basic room at good price. Seems This hotel caters to workers. It is a little rough looking on the outside but the room was very large and includes a kitchen. No dishes or silverware. It was basic and smelled a bit like smoke however the price was good. Everything worked. The woman at the front desk was nice. I would go back again. I felt like I got a fair deal for the money.
Business response:
Dear Robert, Thank you for sharing your experience at Extended Stay America! We are glad to hear that you found the room spacious and equipped with a kitchen and that our front desk team provided a welcoming service. We strive to offer great value for the price, and your insights are helpful as we work to enhance our guest experience. It means a great deal to us that you felt you received a fair deal, and we look forward to welcoming you again. Sincerely, Hotel Management
Staff was responsible and professional They explained why they had to offer certain essentials in ways different than others. There was a distinct oder of smoking in hallway. However they were understanding
Disappointed. NO ELEVATOR! Though friendly and kind The hotel was poorly staffed especially late when I checked in. The room was clean, but the hotel had strong food odors at all times so I had to light a candle to neutralize the odors so I could feel comfortable and sleep. I spent very little time in the room, so it was well enough to stay in. They DO NOT have an elevator so I had to lug my luggage up two flights of stairs. The staff didn’t offer help in this. As solo woman traveling to pick up my daughter from college, the... read more
Business response:
Dear Guest, Thank you for sharing your review with us. We apologize for the concerns you encountered in the hotel that made your stay uncomfortable. Additionally, we understand how frustrating it must have been to carry your luggage up two flights of stairs and regret that our staff did not offer assistance. Regarding security, we are sorry you did not feel safe or at ease during your visit. Your comfort and peace of mind are of utmost importance to us, and we are addressing this with our team to ensure all guests feel secur... read more
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 3.7 star rating with 1,315 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.