This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greenville - Haywood Mall
- Hotels
- Greenville, SC
About this business
Location details
530 Woods Lake Rd., Greenville, SC, 29607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great value and helpful staff
Mellisa was out standing during check in very professional and friendly
Business response:
Dear Randy, Thank you for choosing us and sharing your feedback. We're delighted that Mellisa provided you with outstanding and professional service during your check-in at Extended Stay America. Our team takes pride in delivering excellent customer service, and we are glad we could achieve this for you and make your stay enjoyable. We look forward to hosting you again in the future.Sincerely,Hotel Management
Friendly staff
Dogs Every time the air came on it was a strong smell of a dog and it’s awful
Business response:
Dear Shaundra, Thank you for commenting on your recent experience at our property. Although you had a pleasant stay, we apologize for not meeting your expectations with the cleanliness of the room. Our team works hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. Everything we do aims a... read more
Comfortable, quiet room. I LOVE the fact that they let me have my pets (guinea pigs) in the room while some so-called "pet friendly" places only allow a dog or cat. PLEASE continue allowing these other pets. Thanks.
Business response:
Dear Michael, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found our suite quiet and comfortable. We also appreciate you mentioning to future guests that we are a pet-friendly hotel. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,Hotel Management
It was not what i expected. The property smell horribly. The breakfast they offered were coffee and power bars. The room was unkept. I had to purchasey own cleaning supplies. The television channels kept coming on and off. I had to request a room change 3 times. The top floor was a better option because of noise control. To be fooled by the photos online. The carpet in toom was filthy. Overall, the rooms need to be updated. People were congregating outside drinking and carrying on.the police were called to the property. I wi... read more
Business response:
Carline, thank you for evaluating your visit. We sincerely apologize for the difficulty you faced while here and the cleanliness issues you faced in your suite. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also sorry we did not meet your expectations and your disappointment with the condition of your suite. We have noted your comment and will share it appropriately for future modernization plans for our accommodations. We also regret any in... read more
Frequently asked questions about Extended Stay America Select Suites - Greenville - Haywood Mall
How is Extended Stay America Select Suites - Greenville - Haywood Mall rated?
Extended Stay America Select Suites - Greenville - Haywood Mall has a 4.4 star rating with 956 reviews.
When is Extended Stay America Select Suites - Greenville - Haywood Mall open?
Extended Stay America Select Suites - Greenville - Haywood Mall is open now. It will close tomorrow at 12:00 a.m.