Extended Stay America Select Suites - Hartford - Manchester

Business response:

Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for and for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate you recommending us to future guests and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Gregory, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management