This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Despite being smoke-free, there were many smokers in the building. The staff was helpful and allowed us to change rooms after the first night, but we still smelled some smoke in our room on the last night.
Business response:
Brian, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Christmas stay My wife selected this hotel because in the past , she has stayed in an Extended Stay America. The hotel she stayed in was at a different location and had a full kitchen ( including oven ) . We didn't do our full deligence and when we looked at the description , we didnt notice that the kitchen did not mention it had an oven. We assumed it did. We went to the grocery store and got food to cook a christmas dinner. When we got to the hotel, thats when we noticed no oven. The kitchen consists of only 2 electric st... read more
The front desk staff very friendly, helpful & knowledgeable. Gave me info about tax exempt as in town for business & work for non-profit. No pots or pans,dishes or silverware in kitchen assuming due to covid, which was frustrating. Little to choose from for grab & go breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked our courteous associates and had an enjoyable time with us. We value your feedback and hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
It was ok, I just expected better service
Business response:
Thank you for being our guest. We are pleased to know you were overall satisfied with your stay with us. However, we are sorry if any inconvenience you had while you were here. We appreciate your feedback and hope you will choose to stay with us again soon. Sincerely, Hotel Management
It was quiet and pleasing. Maybe the breakfast can be put out a little earlier for th people that go to work early
Customer service was excellent, expedia messed up my reservation but they gave me a room while they remedied the situation. The room itself is pretty outdated and could use a deep clean but everything else was otherwise functional.
Business response:
Haley, thank you for choosing to stay with us at Extended Stay America. We are glad to know our staff was able to resolve the issue with your reservation promptly and that overall you had a pleasant time while you were here. However, we are sorry for your disappointment with the overall condition of your room. We have shared your feedback with our housekeeping team to inspect and fix the problem you outlined. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 3.5 star rating with 1,554 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.