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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was in good condition and the person in front desk was friendly
Check in was great. Super friendly staff. But the shower head spits out water from the side and the tub faucet is breaking off the wall. Theres also no drinkable water on site. I would think with a kitchen in the room there would be water bottles to use or drink. Also the queen bed tips up if you sit at the end of it. Im only 140 pounds. So thats strange. Other than outdated design, the room is very clean!
Business response:
Amanda, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the service our associates delivered and the well-kept accommodations. However, we regret if our beds were not to your comfort and apologize for the maintenance issues you encountered. We will address this with our engineering team and make sure the problem is resolved immediately. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
Not my favorite place So it had a weird smell in the room. There was a constant buzzing sound. Doors were banging throughout the night. There was no coffee or breakfast set out yet at 6:15 am when I left. I was too tired to find another place.
Business response:
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. Your concerns have been shared with our team to see where we can improve ourselves going forward. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
The check in was extremely easy and the check out as well. The staff was so friendly and the room was really clean. The only thing is I wish the outside of the fridge was cleaner and the hall didn’t smell so much like cigarettes at times
Business response:
Weimy, thank you for choosing to stay at Extended Stay America. We are happy to know you were impressed with our front desk service and had an enjoyable stay with us. That said, we are sorry if any inconvenience you had while here. We have shared your observation with our housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we look forward to seeing you soon. Sincerely, Hotel Management
Despite being smoke-free, there were many smokers in the building. The staff was helpful and allowed us to change rooms after the first night, but we still smelled some smoke in our room on the last night.
Business response:
Brian, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Christmas stay My wife selected this hotel because in the past , she has stayed in an Extended Stay America. The hotel she stayed in was at a different location and had a full kitchen ( including oven ) . We didn't do our full deligence and when we looked at the description , we didnt notice that the kitchen did not mention it had an oven. We assumed it did. We went to the grocery store and got food to cook a christmas dinner. When we got to the hotel, thats when we noticed no oven. The kitchen consists of only 2 electric st... read more
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 1,019 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.