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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok, I just expected better service
Business response:
Thank you for being our guest. We are pleased to know you were overall satisfied with your stay with us. However, we are sorry if any inconvenience you had while you were here. We appreciate your feedback and hope you will choose to stay with us again soon. Sincerely, Hotel Management
It was quiet and pleasing. Maybe the breakfast can be put out a little earlier for th people that go to work early
Customer service was excellent, expedia messed up my reservation but they gave me a room while they remedied the situation. The room itself is pretty outdated and could use a deep clean but everything else was otherwise functional.
Business response:
Haley, thank you for choosing to stay with us at Extended Stay America. We are glad to know our staff was able to resolve the issue with your reservation promptly and that overall you had a pleasant time while you were here. However, we are sorry for your disappointment with the overall condition of your room. We have shared your feedback with our housekeeping team to inspect and fix the problem you outlined. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Terrible customer service Check in was the worst experience ever! Room did not have necessary items, like towels and washcloths. The only staff member on site was not accommodating.
Business response:
Raymonda, thank you for staying and sharing your feedback. We apologize for the housekeeping oversights you encountered during your visit. We take pride in providing excellent guests experience, so your comments have been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
There was used bar of soap in our bathroom. Only 1 towel and 1 wash clothe. The vents were covered in black thick dust. Looks like they haven't been cleaned in years. Bad for a child with asthma with breathing issues. No real breakfast available. Disappointed in the property.
Business response:
Thank you for sharing your feedback and for being our guest. Please accept our apologies for the housekeeping issues you encountered and also that you were not happy with our breakfast offerings. We have shared your feedback with our team so that necessary improvements are done right away. We appreciate your patience and hope to have another opportunity to provide you with a better experience. Sincerely, Hotel Management
Fast check in, clean rooms
It was okay. Disappointing breakfast - granola bars, coffee (not offering decaf) and oatmeal packets.
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. However, we regret your disappointment with our grab-and-go breakfast offerings. We will share your feedback with our food and beverage team to see where we can improve. On behalf of everyone here, we look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.