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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my favorite place So it had a weird smell in the room. There was a constant buzzing sound. Doors were banging throughout the night. There was no coffee or breakfast set out yet at 6:15 am when I left. I was too tired to find another place.
Business response:
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. Your concerns have been shared with our team to see where we can improve ourselves going forward. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
The check in was extremely easy and the check out as well. The staff was so friendly and the room was really clean. The only thing is I wish the outside of the fridge was cleaner and the hall didn’t smell so much like cigarettes at times
Business response:
Weimy, thank you for choosing to stay at Extended Stay America. We are happy to know you were impressed with our front desk service and had an enjoyable stay with us. That said, we are sorry if any inconvenience you had while here. We have shared your observation with our housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we look forward to seeing you soon. Sincerely, Hotel Management
Despite being smoke-free, there were many smokers in the building. The staff was helpful and allowed us to change rooms after the first night, but we still smelled some smoke in our room on the last night.
Business response:
Brian, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Christmas stay My wife selected this hotel because in the past , she has stayed in an Extended Stay America. The hotel she stayed in was at a different location and had a full kitchen ( including oven ) . We didn't do our full deligence and when we looked at the description , we didnt notice that the kitchen did not mention it had an oven. We assumed it did. We went to the grocery store and got food to cook a christmas dinner. When we got to the hotel, thats when we noticed no oven. The kitchen consists of only 2 electric st... read more
The front desk staff very friendly, helpful & knowledgeable. Gave me info about tax exempt as in town for business & work for non-profit. No pots or pans,dishes or silverware in kitchen assuming due to covid, which was frustrating. Little to choose from for grab & go breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked our courteous associates and had an enjoyable time with us. We value your feedback and hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 4.2 star rating with 956 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.