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Extended Stay America Select Suites - Hartford - Manchester
- Hotels
- Manchester, CT
About this business
Location details
340 Tolland Tpke., Manchester, CT, 06040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was fairly pleasant. The room was clean and comfortable for my one night stay. I was a little unhappy that although the room had a fridge, stove, cupboards… all the comforts of home, there were no plates, cups or silverware/cooking utensils. Thankfully my takeout provided that.
Business response:
Thank you for being our guest at Extended Stay America. We are glad we were able to meet most of your expectations. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know that to ensure kitchenware's cleanliness upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communica... read more
Everything was fine.
Business response:
Harry, thank you for the excellent review of your recent stay at Extended Stay America. It is always exciting to know that we exceeded your expectations and you loved everything we had to offer. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Managemen
Everything was in good condition and the person in front desk was friendly
Check in was great. Super friendly staff. But the shower head spits out water from the side and the tub faucet is breaking off the wall. Theres also no drinkable water on site. I would think with a kitchen in the room there would be water bottles to use or drink. Also the queen bed tips up if you sit at the end of it. Im only 140 pounds. So thats strange. Other than outdated design, the room is very clean!
Business response:
Amanda, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with the service our associates delivered and the well-kept accommodations. However, we regret if our beds were not to your comfort and apologize for the maintenance issues you encountered. We will address this with our engineering team and make sure the problem is resolved immediately. Thank you once more for your review, and we hope you will choose us again. Sincerely, Hotel Management
Not my favorite place So it had a weird smell in the room. There was a constant buzzing sound. Doors were banging throughout the night. There was no coffee or breakfast set out yet at 6:15 am when I left. I was too tired to find another place.
Business response:
Thank you for taking the time to share your feedback. We are pleased you choose to stay with us. However, we are sorry for not living up to your expectations. Your concerns have been shared with our team to see where we can improve ourselves going forward. Please come and see us again the next time you are in this area. Sincerely, Hotel Management
The check in was extremely easy and the check out as well. The staff was so friendly and the room was really clean. The only thing is I wish the outside of the fridge was cleaner and the hall didn’t smell so much like cigarettes at times
Business response:
Weimy, thank you for choosing to stay at Extended Stay America. We are happy to know you were impressed with our front desk service and had an enjoyable stay with us. That said, we are sorry if any inconvenience you had while here. We have shared your observation with our housekeeping team to be more diligent going forward. It was a pleasure hosting you, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Hartford - Manchester
How is Extended Stay America Select Suites - Hartford - Manchester rated?
Extended Stay America Select Suites - Hartford - Manchester has a 3.5 star rating with 1,554 reviews.
When is Extended Stay America Select Suites - Hartford - Manchester open?
Extended Stay America Select Suites - Hartford - Manchester is open now. It will close tomorrow at 12:00 a.m.