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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, the stay was okay. Our room smelt of smoke and there definitely were smokers inside the building who did not follow the no smoking rules. The room was fairly clean but you could tell they don’t spend the most time in between stays cleaning. I’m not sure if it was just during our stay or if it is normal, but a lot of commotion and loud people sitting next to us. Staff were very nice though and for what we paid, I’d say it was worth it.
Business response:
Thank you for your review. Although you had an overall satisfactory stay, we are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Also, we apologize for the noise issues you experienced from other guests. We appreciate your feedback and hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Would stay again Was a nice room. Pet friendly which was a plus. Great location
Business response:
Thank you for reviewing Extended Stay America and rating your experience so highly. We are thrilled to know you had a great stay in your clean suite and that you liked our pet-friendly feature. On behalf of everyone, we invite you to revisit us soon. Sincerely, Hotel Management
Very respectful , service was professional...with cleaniness
Business response:
Tyrone, thank you for choosing Extended Stay America. We are delighted to know you loved our courteous associates and were impressed with the cleanliness of our hotel. We value your business and look forward to your next visit. Sincerely, Hotel Management
Check in was good staff was friendly but the sheets had blood on them.
Business response:
Thank you for taking the time to evaluate your stay. Although you liked the service provided by our associates at the front desk, we apologize for the unclean bedsheets. We will relay your feedback to our housekeeping team to improve our service level. We hope to host you again and deliver a better experience. Sincerely, Hotel Management
Business response:
Robert, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jenny, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Brandon, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
My stay was very helpful friendly and professional staff
Business response:
Cathy, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and were impressed by the service provided by our courteous associates. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Tom, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,176 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.