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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smelled like smoke. Manager was rude, but people were nice.
Business response:
Thank you for being our guest. We are happy your overall experience with our staff was pleasant. However, we regret some of one of our associate was not up to the task of providing exceptional service. We will share your comments with the staff to ensure they be more diligent going forward. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will return so we can make it up to you. Sincerely, Hotel Managemen... read more
Room great price good size Room was a nice size fridge size nice
Business response:
Thank you for taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you enjoyed your stay overall and liked your comfortable suite and kitchen amenities. Thank you again, and we look forward to your next visit. Sincerely, Hotel Management
Comfortable good location quiet clean good staff great location
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our ideal location as well as our courteous associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you once more for choosing Extended Stay America. We hope to have you stay with us again! Sincerely, Hotel Management
Good location The room had ants the walls of the desk, a few flying roaches. Room 328. The front desk person was very nice when I checked in. I couldn't find the night clerk. My reason for the stay was to study for my final exam. I just wanted some comfort and peace..
Business response:
Andrella, thank you for choosing Extended Stay America while here to prepare for your final examination. It’s a pleasure to know you liked our ideal location and were impressed by the overall service provided by our front desk. However, we are sorry for the insects you had in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Manag... read more
Home away from home Wonderful stay
Business response:
Thank you for sharing your gracious review of Extended Stay America and making us your home away from home. It is a pleasure to know you loved everything we have to offer and that our well-kept property met all of your expectations for a perfect stay. Your comment is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 846 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.