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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The curtains could cover the window better for day time darkness, but other than that everything else was good.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. That being said, we value your feedback and have taken a note of it. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Well worth the price! Overall it was a pleasant stay... There were a few minor problems with the room such as the toilet was broken and we had to fix it Everytime We flushed, there was no conditioner or shampoo, and we had to have the door key cards fixed at least five times! also in the beginning the front desk guy gave us directions around to the back to get into our room and they were completely wrong directions... This was annoying because I am handicapped and walk with a cane and it made it very bad for me... you would ... read more
Business response:
Thank you for staying at Extended Stay America. We are happy you liked our affordable rates and had an overall nice time with us. That being said, we are sorry for the inconvenience was caused while you were here. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
great stay Just great
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Business response:
Guillermo, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great Rooms, Clean, comfortable. Services Suck. "BREAKFAST" on the go is just COFFEE. WiFi, NON EXISTENT, and they are NEVER in a hurry to fix it, and don't seem to give a Flying Fhock. Push comes to shove, front Desk gives you a number to call, and the people at at the other send you right back to the helpless Front Desk. Desk Clerks don't seem to be happy and it shows in EVERYTHING they do, and they would rather not tell you there is simply no functioning WiFi. Beautiful Rooms, clean, comfortable and Quiet otherwise.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the poor service you received from one of our staff. Your feedback is discussed with our team members to be more diligent with our guest requests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
beautiful, lovely It was beautiful. I loved it an I will be back . I have already been talking to people about y'all. They will be koming as well
Business response:
Cecelia, thanks for the recommendation and review of Extended Stay America. We are happy to know we exceeded your expectations for a wonderful stay and you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you once more for your kind comments, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Needed lots of work done on my laptop, Wi-Fi SUCKED, and front desk did not even try to help, even after I got upset after calling the front desk 5 times for help. that breakfast thing was just coffee if you consider only coffee for breakfast. very impressed with my room, and too bad the service did the property no good at all.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.