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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Christian, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice hotel The only complaint I have is the size of the bed. I requested a king size bed but I received a full size bed. It wasn't enough space for two people. Otherwise, I really like my stay.
Business response:
Shun, thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our service along with our facilities was to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Extended The people above me was horrible the entire time but minus that great
Business response:
Danyalle, thank you for staying with us. Although you had an overall pleasant visit, we are sorry for the inconvenience you experienced due to the other hotel guest. We wish that we would have had the opportunity to fix this issue for you while you were here so that you would have completely enjoyed your time here. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The curtains could cover the window better for day time darkness, but other than that everything else was good.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. That being said, we value your feedback and have taken a note of it. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Well worth the price! Overall it was a pleasant stay... There were a few minor problems with the room such as the toilet was broken and we had to fix it Everytime We flushed, there was no conditioner or shampoo, and we had to have the door key cards fixed at least five times! also in the beginning the front desk guy gave us directions around to the back to get into our room and they were completely wrong directions... This was annoying because I am handicapped and walk with a cane and it made it very bad for me... you would ... read more
Business response:
Thank you for staying at Extended Stay America. We are happy you liked our affordable rates and had an overall nice time with us. That being said, we are sorry for the inconvenience was caused while you were here. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
great stay Just great
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Business response:
Guillermo, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Great Rooms, Clean, comfortable. Services Suck. "BREAKFAST" on the go is just COFFEE. WiFi, NON EXISTENT, and they are NEVER in a hurry to fix it, and don't seem to give a Flying Fhock. Push comes to shove, front Desk gives you a number to call, and the people at at the other send you right back to the helpless Front Desk. Desk Clerks don't seem to be happy and it shows in EVERYTHING they do, and they would rather not tell you there is simply no functioning WiFi. Beautiful Rooms, clean, comfortable and Quiet otherwise.
Business response:
Thanks for evaluating your experience at our hotel. Although you liked certain aspects of your stay, we apologize for the poor service you received from one of our staff. Your feedback is discussed with our team members to be more diligent with our guest requests. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 845 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.