Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you had a pleasant time with us. However, we are sorry for the issue you had in your room. We have made a note of your feedback and have shared it with our housekeeping team. Your compliments will be shared with the entire team. We appreciate your business and hope to host you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. We wish we had the opportunity to resolve it while you were here, as we would have done our best to make your visit a pleasant one. Also, we have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Shakia, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nick, thank you for being our guest at Extended Stay America. We are pleased to know you enjoyed your stay with us and hope to have another opportunity to welcome you back soon for another memorable experience. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Patricia, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Armondo, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Latoya, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Erik, thanks for choosing Extended Stay America for your needs. It is such a pleasure to know you were amazed by the comfort of your well-appointed room and that you were impressed with the service provided by our associates. Your excellent review is appreciated, and we look forward to hosting you both again soon! Sincerely, Hotel Management