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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no breakfast. Just coffee and nutrition bars.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
The property is conveniently located fo anyone wanting to stay in the Willowbrook area. The staff are helpful, the bed-linen and towels were clean and we had a good night's sleep. However the hotel is in desperate need of a makeover. The furniture is in poor shape and the carpet is stained and literally coming apart at the seams. A major overhaul is necessary.
Business response:
Michael, thank you for staying at our hotel. We are pleased to know you had an overall pleasant time with us, but we are sorry we missed meeting some of your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
2 month difference since last time The maids could do better on the rooms my oarents have found two dryed up towels behind the their bed stuffed in the mattress and the toom still hasnt been vacuumed and we been asking. But the front desk people are nice Chris,Oscar, and Xio
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you had a pleasant time with us. However, we are sorry for the issue you had in your room. We have made a note of your feedback and have shared it with our housekeeping team. Your compliments will be shared with the entire team. We appreciate your business and hope to host you back in the future. Sincerely, Hotel Management
Bed was uncomfortable and room smelt like smoke
Business response:
Thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the bed uncomfortable. We wish we had the opportunity to resolve it while you were here, as we would have done our best to make your visit a pleasant one. Also, we have asked our housekeeping team to deep clean the room to remove the smoke odor. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Shakia, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The hotel is an a nice area but for walking distance restaurants there is no side walk .
Business response:
Nick, thank you for being our guest at Extended Stay America. We are pleased to know you enjoyed your stay with us and hope to have another opportunity to welcome you back soon for another memorable experience. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Patricia, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The person at the front desk. Gave us the wrong room. Someone was in the room. She acted weird about it. She wrote down the wrong room. Disappointing when it’s midnight and you are tired and want an easy and fast check in.
Business response:
Krysta, we sincerely apologize for the service issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are taking appropriate steps to ensure this doesn't repeat in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 3.7 star rating with 1,177 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.