Extended Stay America Select Suites - Houston - Willowbrook - HWY 249

Business response:

Thank you for taking the time to post a feedback about Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Domingo, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your rating and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Byron, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Gwenbolyn, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Aishah, thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Christian, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Shun, thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our service along with our facilities was to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Danyalle, thank you for staying with us. Although you had an overall pleasant visit, we are sorry for the inconvenience you experienced due to the other hotel guest. We wish that we would have had the opportunity to fix this issue for you while you were here so that you would have completely enjoyed your time here. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management