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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Place for a Limited Stay Hotel is clean and comfortable....plenty of parking.....limited in the immediate for restaurants and stores.....close to Willowbrook Mall.....staff is very helpful.....rooms are clean and comfortable.......
Business response:
Byron, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Gwenbolyn, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice, need better comforter, no pots & pans for the kitchen .
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Aishah Stay in Willowbrook Quite Clean Friendly Front Desk
Business response:
Aishah, thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and the courteous service provided by our front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Christian, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice hotel The only complaint I have is the size of the bed. I requested a king size bed but I received a full size bed. It wasn't enough space for two people. Otherwise, I really like my stay.
Business response:
Shun, thanks for the kind review of Extended Stay America. We appreciate you for confirming you had a great stay with us and that our service along with our facilities was to your satisfaction. However, we are sorry for any inconvenience you had while being here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Extended The people above me was horrible the entire time but minus that great
Business response:
Danyalle, thank you for staying with us. Although you had an overall pleasant visit, we are sorry for the inconvenience you experienced due to the other hotel guest. We wish that we would have had the opportunity to fix this issue for you while you were here so that you would have completely enjoyed your time here. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The curtains could cover the window better for day time darkness, but other than that everything else was good.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased your stay with us was satisfactory. That being said, we value your feedback and have taken a note of it. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Well worth the price! Overall it was a pleasant stay... There were a few minor problems with the room such as the toilet was broken and we had to fix it Everytime We flushed, there was no conditioner or shampoo, and we had to have the door key cards fixed at least five times! also in the beginning the front desk guy gave us directions around to the back to get into our room and they were completely wrong directions... This was annoying because I am handicapped and walk with a cane and it made it very bad for me... you would ... read more
Business response:
Thank you for staying at Extended Stay America. We are happy you liked our affordable rates and had an overall nice time with us. That being said, we are sorry for the inconvenience was caused while you were here. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 874 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.