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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have a issue with the fact that the dishes were no available when we checked in. I tried calling the front desk (no answer ) so I called the 800 number and I was told that someone will be calling me back (didn't happen ). The next morning we did finally get utensils.
Date night with husband My husband decided to surprise me with a weekend "staycation" for the 2 of us. We have teenagers at home and just needed a break to ourselves. We had great night out, the hotel is near a mall, a movie theater and great eateries.
Business response:
Thank you for sharing your experience. It is good to know you and your husband enjoyed your stay at our hotel and took advantage of our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
I stayed on the third floor and anytime anyone opened or shut the door my room shook. People were going in and out all hours of the night. My bed was uncomfortable and I hardly slept. Next time I will definitely spend the extra money to stay somewhere more quiet and pleasant.
Business Travel Short business stay. The hotel population changed dramatically since my last visit. The hotel instituted use of a room key to enter the hotel, including the lobby, even during daylight hours. This made me uncomfortable.
No comments rating is enough no house cleaning included unless you stay 7 nights or you can pay 10 a day for cleaning
Roof being replaced unfortunately I used Expedia non disclosed hotel name rate finder. SO I got a cheap rate - BUT, could not tell which hotel until after the booking. NO pool, no hot breakfast and the hotel was having the roof replaced and it was worked on the full three days I stayed. Room is clean but had a funky odor. The breakfast was grab and go. Packaged muffins off brand off taste. Crunchy granola bars and instant oatmeal (no milk). Coffee.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that the room had an unpleasant odor, the breakfast selection, and for the noise during your stay. To prevent this from happening again, our team is going to take action in checking each room and making sure they do not have any unpleasant smells, once again I apologize. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next ... read more
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.