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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great clean hotel in a nice area with great staff Great, clean hotel in a nice convenient area. Front desk staff is always friendly and helpful.
Business response:
Thank you for your great review of our property. I'm so pleased to hear that our hotel was in a convenient area for you and that our staff was always helpful. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Routine Business Travel The room was non-smoking, but a previous guest had smoked in it. The odor of tobacco smoke was present throughout the room. I carry an odor neutralizer/remover because this is so often the problem in many hotel rooms. I treated the room and it was fine. Why can't the hotel do that without being prompted by a guest?
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room. To prevent this from happening again, our staff is going to make sure that all rooms are inspected before guest arrivals to ensure they are nice and fresh. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Okay for the price Hotel was okay for the price. It listed fitness facilities on this website but when I arrived and asked about it they informed me there was no such thing. There were a couple of issues with the room but they were resolved after speaking to the attendant at the front desk.
Convenient, well kept, with great customer service The hotel is in a very convenient area to get to almost anything you need near by & is well kept by the staff there. Also, the staff are all very courteous & friendly & helped me with all of my needs. I would stay here again
I'm satisfied Hotel staff was friendly and helpful with directions to surrounding amenities. Room was nice, bigger than I expected; full-size fridge was a pleasant surprise. Would recommend it for a simple overnight stay.
It was nice for the price. Everything was great and our stay was more than comfortable. The room was clean, the staff were nice, and it was 5 minutes away from basically anything. Great hotel!
Business response:
Thank you so much for posting a review of our property. I'm so pleased to read that your room was clean and comfortable. I'm glad that our location was so convenient for you. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 850 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.