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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed for convenience of event Location was within 10 minutes of event...great feature. Check-in was nice and smooth. While it is nice to select what you need for kitchen area, suggest having at least the coffee maker and some cups available. I arrived late and did not pay attention that NOTHING would be in the room without requesting. Yes, I could have gotten coffee from grab-go breakfast - but usually drink while getting ready in the morning and did not want to scare the rest of the guests getting coffee before showering ... read more
I checked in at about 2:30 and got a call informing me of the death of my mother and i thought might be comped a return stay. That was never offered, and as you can see by my survey I was very impressed with everything I saw for the 2 hours I was there. I intend to stay again real soon. Thanks
Everything Was Good Except Being Put On First First Room Which Was Handicap For A Death Person
The rooms are clean. Overall our stay was okay. The hotel staff does not clean your room daily or change out towels or even replenish the in room coffee. The front desk is not there when you need something. The phone did not work in the room, so you could not make requests that way.
Business response:
Sandy - I appreciate you bringing your experience to our attention. I sincerely apologize that your phone in your room did not work and that our housekeeping policy was not explained thoroughly. We provide housekeeping services to guests staying eight or more nights; however, please know that these services are always available upon request for an additional fee. In addition, we offer a complimentary exchange service at the front desk for items such as towels, bed linens, and soap. I met with our staff, and we will use your ... read more
Close to major mall an restarants Traveling with elderly parent in wheelchair so being able to check in an hour early was really helpful. Other friends selected this hotel to be with us overnight and their room was very large and looked great as well as ours. I would suggest a better "grab and go" menu as mostly sweet or hi calorie choices. Will stay here again when in Houston area.
Business response:
Thank you for taking the time to post such a great review of our hotel. I am glad that you were pleased with your rooms. Still, I apologize that our grab-and-go breakfast did not meet your needs. Your feedback will be helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to welcoming you back in the future.
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.