This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
party lobby I arrived early in the morning and the security guard had to let me in. The lobby had a very prominent smell of marijuana. There was a nice bag of water and cookies waiting for us but the bed was hard.
Wish I could have gotten a later check out time than noon.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that we were not able to provide you with a later check-out time. Our normal check-out time is at 11 am in order for us to get our rooms cleaned by 3 pm for our next arrivals. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Right down the street Checking in was easy. The night manager was friendly as well as well trained. She gave me all the info I needed and then let me go to sleep (I didn't check in until almost 4 a.m.). Checking out was just as easy.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that our night attendant was friendly and provided you with an easy check-in and check-out experience. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Great clean hotel in a nice area with great staff Great, clean hotel in a nice convenient area. Front desk staff is always friendly and helpful.
Business response:
Thank you for your great review of our property. I'm so pleased to hear that our hotel was in a convenient area for you and that our staff was always helpful. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Routine Business Travel The room was non-smoking, but a previous guest had smoked in it. The odor of tobacco smoke was present throughout the room. I carry an odor neutralizer/remover because this is so often the problem in many hotel rooms. I treated the room and it was fine. Why can't the hotel do that without being prompted by a guest?
Business response:
Thank you for the feedback about your stay at our hotel. Please know that we are sincerely sorry for the cleanliness issues you experienced in your room. To prevent this from happening again, our staff is going to make sure that all rooms are inspected before guest arrivals to ensure they are nice and fresh. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Okay for the price Hotel was okay for the price. It listed fitness facilities on this website but when I arrived and asked about it they informed me there was no such thing. There were a couple of issues with the room but they were resolved after speaking to the attendant at the front desk.
Convenient, well kept, with great customer service The hotel is in a very convenient area to get to almost anything you need near by & is well kept by the staff there. Also, the staff are all very courteous & friendly & helped me with all of my needs. I would stay here again
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 812 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.