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Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Willowbrook - HWY 249 is located at 16939 State Highway 249, Houston, TX. This location is in the Willowbrook neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
16939 Tomball Pkwy., Houston, TX, 77064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed on the third floor and anytime anyone opened or shut the door my room shook. People were going in and out all hours of the night. My bed was uncomfortable and I hardly slept. Next time I will definitely spend the extra money to stay somewhere more quiet and pleasant.
Business Travel Short business stay. The hotel population changed dramatically since my last visit. The hotel instituted use of a room key to enter the hotel, including the lobby, even during daylight hours. This made me uncomfortable.
No comments rating is enough no house cleaning included unless you stay 7 nights or you can pay 10 a day for cleaning
Roof being replaced unfortunately I used Expedia non disclosed hotel name rate finder. SO I got a cheap rate - BUT, could not tell which hotel until after the booking. NO pool, no hot breakfast and the hotel was having the roof replaced and it was worked on the full three days I stayed. Room is clean but had a funky odor. The breakfast was grab and go. Packaged muffins off brand off taste. Crunchy granola bars and instant oatmeal (no milk). Coffee.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that the room had an unpleasant odor, the breakfast selection, and for the noise during your stay. To prevent this from happening again, our team is going to take action in checking each room and making sure they do not have any unpleasant smells, once again I apologize. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next ... read more
Nice. Easy access to mall and club The stay was nice. As much as expected. The lot was patrolled. The staff pleasant. The room clean and comfortable. I might've stay longer but couldn't. Maybe I stay another time.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the staff was pleasant, the room was clean and comfortable and the lot was patrolled. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
JUST WHAT I NEEDED GOOD PLACE, JUST WHAT I NEEDED FOR A WEEK STAY
Business response:
Thank you for taking the time to write a review of your experience with us. I am glad to read that we were able to accommodate your needs with a great stay! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America Select Suites - Houston - Willowbrook - HWY 249
How is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 rated?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 has a 4.4 star rating with 850 reviews.
When is Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 open?
Extended Stay America Select Suites - Houston - Willowbrook - HWY 249 is open now. It will close tomorrow at 12:00 a.m.